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Question

Adding a user

  • May 27, 2025
  • 1 reply
  • 4 views

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I am trying to add a user to our business account I just created.  It will not allow me to add the user because it says the email is already in use.  I need help figuring out how to get this fixed. Thanks!

1 reply

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Hi Shea, 

Welcome to Box Community! 

To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!