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Question

Microsoft Office Apps not Launching Intermittently

  • May 27, 2025
  • 1 reply
  • 20 views

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Hello, what is the solution when Box fails to launch files in any of the Microsoft office apps (ex. Excel or Powerpoint)? I have the Microsoft Office Box Tool installed and have used it for a few years now. This problem just happened intermittently in the past couple of weeks. My Operating System is Windows 10 Enterprise and Box Drive version is  2.40.333.

1 reply

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Hi David, 

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!