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Question

This error appears when the email address you are trying to add is already associated with a Box account.

  • May 27, 2025
  • 1 reply
  • 147 views
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To resolve this issue, please contact Box Product Support so we can help you determine the cause of this error and free up the affected email address. Please create a case with the email address of the existing account and the email address you are trying to add.

    1 reply

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    Please release the affected email address.
    The affected email address is:

    <personal information-redacted>

    Thank you for your cooperation.

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