Support Forum

I can't send any documents out for signature.

I want to know how I can send upload triggered relay notifications to slack instead of eMail

Massively struggling trying to share a document with a group of users. currently only sharing with 25 and need to invite another 30 approx. Every time i try to add somebody i just get this message: 'There was a problem while completing your request. Please try again.'  Can a box support visor please look into this? Thanks  

  Above is the link to the Box folder that we are referring to. I am listed as the co-owner, but the owner, David Trilla Rodriguez separated from IBM yesterday at the end of his postdoc assignment.  This is a very important folder and I need to get access restored, Please help! Thanks,  

I have paid for the unlimited storage business plan, but whenever I try to upload anything I'm getting the error above, can this please be fixed? I don't see anything in the settings that can be turned on to address this.

Someone downloaded my 2019 tax return.  I received an email, and the Box records show that it's true.  What should I do?

Hi there!  I'm running into an ongoing issue with logging into the box.com app from my phone.  My login, password and phone number are correct but when the text is received with the 6-digit code, I immediately put it in and an error comes back and says that it's expired.  After a few tries, the message directs me here for further help. 

Can I please have a script run on this account as the storage is saying it is close to full when I have less than 1gb of files THank you 

Received the error message when trying to open PDF file.  undefined is not an object (evaluating 'this.pdfjsLib.GlobalWorkerOptions')

I need urgent help please

I work for a studio and rely on our Box backups to retrieve large amounts of data. Frequently, almost every time, when attempting to download or make available off line a folder of work, Box Drive Errors out. I get the warning "The device couldn't connect to the server" or the more dire, "could not connect to Box"  Box Drive is a broken product and has been for years. Even after following the very manual resetting of Box, via a Terminal command of all things! I still get these errors. This is the only way to download the gigabytes of data I need to is with Box Drive. Its too big for the browser download. I will be escalating this to my IT department and we will begin looking for other backup solutions that work.  

How do I change the authenticator app applied to my login? Any support articles I can find all say a support ticket will be created for it. Seems like a common question.

Box keeps telling me it is failing to update my saved files because I’m out of storage, but when i delete things it doesn’t help. I’m not actually out of storage. Can you help with this?

how do i figure out who the admin of my account is your faq is not helpful

Hi, I bought 10 seats by mistake when I only needed to buy 7. Is there a way that I can decrease the seats that I have under my account?

Hi Box,  My team recently upgraded to the enterprise option and we lost all of our folders.  I read that they will be back in 24 hours.  Can you please confirm that this is true?   We were never notified that this would happen prior to purchasing the upgrade.  If we had, we would have planned appropriately.  I hope this is something you can address in the future. We provide our clients with a link to their annual folder within their Box account, will those links still work after the folders are back or do we need to send new links to all of our clients?

to whom it may concern Please be aware that Aircraft Services and Consulting Domain will be no longer be available. We have merge with Menzies Aviation and we need to change our email access and our domain. The main administrator is data redacted

We are using the Box CLI to create collaboration with folders, we are using group membership to create the link. We have created the links and assigned them to a group. In our test folders, we were reviewing the share and discovered that the links have an expiration date. We would like to create these collaboration links that don't expire. The command below is what we use  to create them but we dont see how not to have an  expiration date. Any help would be great. box folders:collaborations:add <FolderID> --role <Role Assigned> --groupID <GroupID>       

I'm reading about box users:create.There is a timezone switch. --timezone=timezone Documentation says:The user's timezone. Input format follows tz database timezonesThis is not helpful at all.  What does this mean? --timezone=CST --timezone=GMT+1 --timezone=(GMT-1) An example would be nice.  

Hi, I need to open a case for this and don't see a way to do it on the support page, it just takes me to the furom.

I saw many issues similar to this on the forum but no "fixes."  The response to all of these posts was a ticket was created and someone will reach out. I have a user who has the message to install the Box update every time she launches Box.  There is an area to send logs but there is no error code.  I have images but I am unsure where to insert them into this post. How can we get this issue resolved?

I'm stuck - 2FA won't let me in as my old phone number is in the system. Thank you in advance for helping me out.

I was able to add 3 new users to my account successfully but then the last 2 it said I was unable to add.  I got error messages that said that they were already part of the box community?

This is the published article I am using as a reference. https://support.box.com/hc/en-us/articles/18099738529555-Using-Microsoft-Office-Coauthoring-Basics However, this is not working. Is there a configuration we may be missing? 

Hi - Last night 2/27, I deleted a user account that owned several TB of content. I transferred the ownership to my account but now the collaborators in those folders can't see the folders. I can see all the folders have been moved into a parent folder with the deleted user's email address. How do I move those subfolders into their original locations so that everyone who should be able to collaborate with them can?