Support Forum

We are currently on the Business free trial. We are looking to link several image files stored within a Box folder into an Excel sheet. I understand that Box files have the URL format like:https://app.box.com/file/xxxxxxxxxxxxxxx We assume the string at the end is the unique ID. Is there a way to run a report or an export function to view the file name and its unique ID? Any assistance on this matter would be greatly appreciated.

All - I was re-assigning team privileges in a sub folder and removed myself as an editor.  Now I can't invite new team members.  I'm the account manager, and otherwise am not having difficulty. Help?

Hi,  Recently we have observed that we are unable to invite external collaborators to our folders and files. We need this fixed as soon as possible.  The message we see as soon as I enter an external collaborator email address is "Collaboration invitations can only be sent to people within WiserCare, Inc." - we have several folders from the past where we were able to invite external collaborators. Not sure what has changed in our box configuration to cause this issue.    Thanks,Ram, Box administrator, WiserCare Inc.

 we are an enterprise user of salesforce. I am in the box configuration section within salesforce and I'm getting the error below when we try to login. My salesforce technical support representative is telling me that I cannot log intobox.com using my admin account. I have to have a separate account. Is this something that you guys can set up or do I have to pay an additional fee? I need to have separate email addresses from my admin accountto my user account. Is that something that you can do? "You may not log in with the same Box user as the service account."

How do I find my folders and files?

Hi I am trying to recover a master folder as the back up copy is missing just short of 400 subfolders containing details of jobs our company is working on. Can anyone please help. None of these missing files seem to be on our trash. Thank you in advance

How can I change owner of a box folder when the previous owner has already left the company? 

I upgraded to a paid acct and now all my files are gone. I need the files back and the system is also not seeing that I paid so I also don't have access to technical support. Could someone please contact me ASAP. This is quite disappointing to say the least. 

Somehow I accidently registered with my personal email address, but I am required to be registered under my business/university email address. How do I change this, or at the very least speak to a customer support agent to fix this for me?   Thanks!

I want to buy the monthly package for 7 dollars a month but it tells me that there is an error that I should contact you. My email is jmcreative.pr@gmail.com

I need to add a user to our team but they already have a Box account so it won't let me. I see this is a common problem with lots of posts.  How do I get around this and add them to our team?

I have not been able to log in because the text message did not reach the mobile phone I used for two-factor authentication. I'm posting with a different account.The target Box account is not an internal account. My internal help desk team asked me to contact BOX Support.

My collegue's cell phone number has changed recently. He can't sign-in his account because he has already given away old cell phone and did not disabled two factor authetication by old cell phone number. Could you disabeld his two factor authetication? Please contact me with the information you need for disabling two factor authetication of his account.

I look that after deleting everything from my box and copying many files in this account the space reported is not correct for account ID 32155938779 Could you please run the script on that account to recalculate and correct the free space displayed?

Hi, like for many others, my account shows 100% storage used, while in reality it is much less than the limit. Could you please run the script for resetting the correct amount of storage used? Thank you.

Hola! Tengo una cuenta de box con mi cuenta de Google pero no me estaría dejando ingresar y me tira error. Quisiera recuperar todos los documentos que tengo

I noticed that after deleting and copying many files from my box account the space reported is not correct for account ID 30488022584 Please, could you please run the script on that account to recalculate the free space and display correctly? Thanks a lot

Hello, Need some help - a client is uploading photos but not all the photos are uploaded. It would say successful - but missing 100-300 items. Background information: The client is using Box web portal, desktop, uploading into a folder that they are a collaborator in. They have access and also Editor permissions in this folder.  They upload lots of photos a day - approximately 2,000 a day. They are Jpeg file extension, iPhone photos. Approximately 2 to 5 GB total.  But the upload speed is slow. Once completed uploading, it would say 'successful' but when they check Box web portal Desktop, about 100-300 photos missing.  Has anyone had a similar issue and how to resolve?  Kind regards, Ming Osborne

Every time I select files to upload, Box automatically changes the name to a few letters and numbers. It allows me to rename the files with their correct names, so I don't think it's a length issue. Anyone know how to fix this?  

Hello team,  I am unable to update my email address to be able to view 'My Activities'.  This is on the Box Support page.  Please see the attached screenshots. An incorrect email is captured. I don't have access to  [personal information–redacted] Is this something you can fix? Look forward to hearing from you. Kind regards,Ming

Hi there, Several folders only show up on Box on a browser and not on my Windows 10 Box plug in. I reinstalled and re-logged in to Box on Windows and the folders still to not show on my computer.

My Box account is not reflecting the reclaimed storage after I have deleted files. Thanks in advance for any help that you can provide. 

I'm using a service account to use Box API for "sign_requests". It works just fine when I have template tags embedded. But if I use regular templates, it doesn't work.   For example this is fine:   {     "signers": [         {             "role": "signer",             "email": "my@email.com"         }     ],     "source_files": [         {             "type": "file",             "id": "[file id]"         }     ],     "parent_folder": {         "type": "folder",         "id": "[parent folder]"     } }   BUT If I add the key/value     "template_id": "[tempalate id here]",   I get the following error:   {     "type": "error",     "code": "not_found",     "status": 404,     "message": "Not found",     "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/",     "request_id": "0cc581306512a963f5bd9a0f04fc20d95",     "context_info": {         "errors": [             {                 "name": "Not Found",                 "message": "Not Found: Unsuc

I have a user that has left the company. The user has editor rights to folders. There are some folders that see is co-owner. If I disable her account, the shared folders are no longer visible to others users. How can I remove access but keep the files shared with others