Support Forum

The emails are not being blocked by anything on our end.  We use Mimecast and I have super-admin rights so I can see all message traffic.  Nothing is being received.  Need to make sure both users are not being blocked by the suppression list.  <personal information-redacted> and <personal information-redacted> are the two email addresses that need to be removed from the list. Thank you.

I deleted files and yet I still have full storage, how can solve it? I need to upload new files/ thanks.

When I try to add a new user, oddly, my name pops up in the "add user window". I delete my name and try to add a new name (and email address) (along with privledges) the window then goes gray and will not allow me to save.   

The system didn’t recognize my email aparently it does now

I am receiving the following error when attempting to upload our list of emails for a batch send process. "Incorrect mimetype: expected text/csv found application/vnd.ms-excel". Any help with what this error means and how to correct it is appreciated. I am using the batch file template from Box and have tried saving the file to different .csv types with no luck.   Thank you.

Hello, A colleague shared two separate project folders with me. But when I accept one, I lose access to the other! It seems the system won't let me keep access to both of them. Anyone know what's going on? Thanks for any help.

Hello,  my storage is reflecting incorrect and limiting my ability to serve my clients. Can you please review and *run the corrective script*?   Thank you! 

We keep getting this error message even though we are supposed to have unlimited storage.  

How can recovery my deleted folder

Hi there,   A new user at our company who I was able to set up as a managed user is not receiving the activation email from Box with the activation link in it. The email is not stuck in his junk or SPAM folder.   Please look in to this issue.

Hi, one of the collborator deleted files and we are unable to see in Trash to restore, how can we retrieve. was unable to raise ticket. Need help

I am continuously getting an error where while trying to save files it will say " There is insufficient disk space to complete operation." Restarting the computer fixes it temporarily but it is getting to the point where I have to restart my computer several times a day in order to bypass this error. 

Deleting files does not increase capacity. 『9.0 GB/10.0 GB』 The trash can is also empty. What should I do?

I logged into my box account and there is nothing there. Nothing in the trash either. I was a user on this account and I asked the owner if he changed anything and he said he didn't. Did it go inactive or something? If I paid for a subscription again would everything be restored??

How can we prevent specified folders from being accidentally moved.  We had a folder co-owner mistaken move a folder with confidential information into a public folder.  I'd like to find out if there are any settings or classifications we can add to parent folders to prevent them from being moved.    

Hello,Can some one from support team reset my account?Shows that 14.5GB is used while only 4GB data is uploaded.Thanks, Msmax

When turning on "automatically remove invited collaborators", will this be applied retroactively? I'm referring specifically to folder access (not shared links).  Will this setting remove collaborator access to previously shared folders or only to folders that are shared moving forward? Thank you!

Hello, my account is empty but storage usage say around 800MB. How to reclaim my free space? Thank you

Unable to upload files because of storage limit. But account shows I have only 816.2 MB of 10.0 GB used. How can I solve this problem?

according to https://support.box.com/hc/en-us/community/posts/30107115242899-Can-t-see-QR-code it should work but it did only inside box support not box.com Account. I can see some Google Auth code like box-Zendesk but that code is incorrect. When it comes to QR i can see the only one

Hi, I'm using folder webhook events, and there are the following: FILE.UPLOADED - A file is uploaded or moved to this folder. FILE.MOVED -  A file is moved from one folder to another. This is a little confusing. What I need to be able to tell is when a new file has been uploaded vs when a file has simply been moved. But right now when I manually move a file, it triggers both webhooks.  So regarding the FILE.UPLOADED webhook, is there a way to tell from the response whether this is being triggered by a new file upload, or by a file being moved?! That way I can ignore if it related to it being moved, as I know I'll get another webhook response for FILE.MOVED  Is it the case that if its a new file, it will always have a "sequenceI_id" equal to 0 perhaps?  I hope that makes sense! Note that in my opinion it'd be much better if there were just one hook for moved, and another for uploaded. Thanks!

Hi One of our team members could not receive password reset email.  She tried several times and no email came through.  

We have a business account with 34 Users. We need access to ALL folders on our Account.  As Admin if I was able to upgrade to Enterprise would I have access to everything within our account? Many thanks Jayne

My team member is having issue to reset password as he is not receiving email on his outlook. His email id: <personal information-redacted>  

where is tech support?