Support Forum

I have not logged on in a couple of months and all my files are gone.  My account says it has expired yet I never received a note from box warning me of this.  Please help.  Years of work and personal files were on my account. 

Hello i am getting these messages when uploading files. My admin has made me an editor but I cannot seem to upload anything to the file I have been given access to. I work for a consultant could there be restrictions on my IT side?these are the messages i am getting There was an issue uploading the file. Either:The permissions to upload a new version were not sufficient. The new version did not have the same filename as the original.

I am trying to install box tools but our IT policies require a full offline installer (preferably MSI or a complete EXE installer) suitable for enterprise deployment. Do you support this? 

Google says I have 14 days to recover deleted files from the trash. Please help. They were deleted from the trash bin, so now I can’t access them.Thanks

Dear Box Support Team,I am writing to request assistance with accessing my free Box account.I created this account several years ago and used it regularly, but it has been inactive for some time. I recently tried to log back in, but I have forgotten my password.I have attempted to reset it using the "Reset Password" button multiple times, but I am not receiving the password reset email in my inbox (I have also checked my spam/junk folders).Could you please help me regain access to my account?Thank you for your support.Best regards,

Upload error messages won't go away!  How do I make this stop????  I am so beyond frustrated, and it looks like I am not the only one who has this issue! 

I can't see any of my files, and if I try to access a section, I get this error. It's worth mentioning that I had to create another account to open this ticket because when I try to log in to my first account, I get another error and it won't let me log in. I tried other browser, but the result was the same  

Can somebody please help me. I installed Box.com on my newer phone and as I logged in all files from my old phone disappeared. It said that now my old phone doesn’t any more have credentials. how to bring back files from old phone a d show them in new phone. I was using Iphone 5s

Please assist with email verification it say it has expired.

Hello, Where can I find documentation on how to implement (turn on) Box Shield.  At present I do not have the classification, or shield options in the admin dashboard.  I took the course, but the steps are not listed.   Thank you

Hi everyone,I’m facing a technical deadlock and I need some help. I accidentally deleted a folder containing 53GB of data (composed of many small files). It is currently in my Trash.However, my account has a 50GB storage limit. When I try to restore the folder, Box prevents the action, stating that the folder exceeds my account's capacity.Since I cannot "open" the folder within the Trash to restore it piece by piece, I am stuck. I cannot restore it to download and move it elsewhere because I don't have enough "active" space to hold it.Could a moderator or support agent temporarily increase my quota or help me restore this folder so I can retrieve my data?Thank you in advance.  

Hello,     I have a question.I had to opt into a 2 step verification process to get a file from a client...I got it and am done with that.How do I remove the 2 step verification process?  It is a real pain.I much much prefer the normal 1 step password system.Please let me knowThank you 

I am the administrator of a paid BOX plan.I tried to invite a new collaborator, butthe invitation email never arrived.I verified that the email address was correctand checked my spam folder and all other security settings I use,but I couldn’t find any sign that it had been delivered.I suspect there may be a sending restriction on the BOX side; could you please look into this?

We need to create a Box ticket. The option is not available to me.

We have a workflow that stalls out during the document gen when we download the csv for tracking we get:get the following below has anyone else seen this. Is there any way to get a more verbose output other than this terse output? [removed by moderator] 491758-5783ef8b-f5f0-4dde-b412-47e938cc0f9f 1.72E+09 Flow 1 Outcome 1 Document Generation ######## Unknown File Admin

I'm looking for a way to mirror two folders in Box. Instead of copying every file to another folder, I'd like to "mirror" two folders so that when one is updated with a new file, the other folder is automatically updated with that same file. How would I go about doing this? Thank you!

I am helping a person get set up on BOX, but the confirmation email was never received or in SPAM/JUNK.  I hit "resend confirmation" several times, but still no confirmation email.  I did confirm that the email address is receiving other emails. Not sure what to do next.

I’ve set up a new user and sent and resent the confirmation email multiple times and they have still not received it. I also deleted and recreated the user and then sent and resent the confirmation email multiple times. It’s now been 24 hours. Appreciate any help?

I had an account " [removed by moderator] " which set the 2-factor authentication. But I changed the phone and lot the authentication setting. Now I have no way to know my security code to access to the box.If I want to reset the 2-factor authentication, I have to login BOX first. But without authentication app, I can not get the security code to login the BOX.So how can I solve this issue to login the BOX and reset the 2-factor authentication?

I am trying to adjust an external user who is a Collaborator on a Folder between them and my company. When I go into their External User profile, than go into the Folder, permissions and try to change them from “Preview Uploader” to “Viewer Uploader” I am hit with the error pop up “Access level could not be changed”. The external user said they use to be able to edit or delete files if they accidentally uploaded the wrong ones to the folder, but as of the past few weeks they are no longer able to do so. Did something change with the level of permissions that are allowed for an External User? 

We have added a new user to a shared folder with Editor permissions. When looking at the list of Collaborators for the folder, we can see his email address listed with Editor permissions and verified correct spelling. He can log into Box but cannot edit or add anything to the folder. Additionally, he is not receiving any emails from Box for actions like password reset or requesting/granting access to folders. He's checked his spam folder in Outlook (nothing there), and our Box admin has verified that his email is not on the suppression list. He's tried both Outlook desktop and web apps. He's also tried different web browsers, all with no luck. Please help! 

When login the box Drive it went to keep on looping in sign in, any advice with this issue? 

I often copy MS word documents within or outside of Box, for things such as creating a new project charter for a new project. However, Box never displays the updated Header. It’s correct when the document is launched, but people always look at it first in Box’s preview and then message me saying the header is wrong (it’s not). Probably a caching issue, but I can find no way to resolve this bug in Box.

Hi,I have accidentally deleted some folders (UK-SurveillanceDueList) and files while I am moving my files from Box to OneDrive (folder name “Printed”), please help me in restoring them. Thanks in advance. Date User Name User email IP address Action Affected Affected ID Size (in KB) Parent folder

BOX drive is not downloading and I can only access via the web. Message pop up advised to create a support case here.