Upload Error message

Upload Error message will not go away and blocks access to the lower right of my screen. How can I get this maddening message to go away?? Previous responses have not been helpful. What are the geniuses at BOX doing about this?

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Hi Thomas,

Welcome to Box Community and glad to help!

To properly address this, we’ll need a bit more detail about the error. I created a new ticket and our Box Product Support will be in touch. Please keep an eye out.

Thanks for posting!

I have the same issue. I tried to upload a file 2 years ago and get an error that I do not have access to the folder. Every single time I reboot my computer the same message comes up on the bottom of my screen. Why is there no option to cancel an attempted upload? It seems like such a simple thing

Hi @ronald.murphy,

Thank you for joining the discussion, and we’ll assist with your upload difficulties.

First, allow me to ask -- where do you upload the files? Is it through your local Box folder or in the Box website?

Also, I have a few more questions regarding this issue:

Is this recurring in all files, and file types?
Are you uploading multiple files or individual files?
Please attach a screenshot of your error in this thread.
What is the Operating System running in your machine?
If you have a local Box desktop application installed, what’s the version installed?

Thanks for posting, and we look forward to hear back from you!

Thanks for the response

This is the error I receive every time I reboot my laptop. I have tried all troubleshooting options I could find online like clearing the cache. I have uploaded 100’s of documents into this folder (this would be a sub-folder inside a folder that I have full access to). I can access the folder that I receive the error from without issue. I am not the owner of the folder but I have spoken to them and they cannot find any issues on their end. At this point I do not want to upload these documents as it could over-write newer, more up to date files so I simply want to cancel the attempt. My companies IT has attempted to fix this as well with no luck. I am running windows 10 Enterprise. All of my uploads are through box drive. I am very surprised that there is no option to cancel the attempt after an error.

Thanks

Hi @ronald.murphy, Thank you for responding!

In order to get a closer look, I’m going to submit a new case and a member from Box Product Support team will be reaching out through email.

Please keep an eye out on your inbox, and we’d love to further assist!

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