The Box mobile app consistently slows down within minutes of opening, freezes, and then crashes. Several of my colleagues are experiencing the exact same issue. We’ve already cleared the cache, reinstalled the app, and verified all device permissions, but nothing helps. Additionally, uploading photos from mobile fails every time, even when using the direct-save photo widget, the app freezes or crashes immediately. This level of instability is disrupting our daily business operations, and if there isn't a viable fix soon, we will have to switch to an alternative platform.
Question
Box app is SLOW and Crashing often
Hi
Welcome to Box Community, and we’re here to help resolve the issue with your Box for mobile application.
To get started, could you answer the following?
- What is the particular activity on your Box for Android/iOS that trigger this?
- If you log in to the Box website through m.box.com, are you experiencing the same behavior?
- What is the size of the file you’re uploading, could you upload it through m.box.com instead?
We look forwad to your reply!
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