Support Forum

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 9.3GB may be used. Can you please take measures so that the storage capacity is displayed normally?

I signed up via Google SSO and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. I am unable to set up my password. 

Hi,Please run a script on my account to fix the data accuracy issues around user storage size.Thank you! 🙂

Hello I keep getting payment requests from you through email. Our company credit card has been submitted. Why are you not just billing our credit card? We don't know in which way to pay you otherwise.    Thank you,  Assaf

showing I've used 97% of my 100GB space.   Calculated all my files and I've used less than 15GB.    what can be done to free up this space being incorrect?

I have a request to automate the download of some files from a folder created under Company A's Enterprise account. Company A reluctant to share the OAuth credential for me to automate my process. I'm exploring the following option: Is it possible for me to create a free personal account, get Company A to share the folder to my account, and then I use my account's client id and client secret to automate the process?

I will be transition employees within my organization, ie one is leaving and the other joining.  The new employee will be using the same computer as the previous employee and the same computer user profile. If I add the new person as a Box User, does that mean I have to install a new BOX folder on the computer?  Would that take up too much HD space?

Hello. When logging into Box Drive on Mac 14.2.1 1. I select login on Box Drive screen 2. Google Chrome opens I authenticate through Google 3. I am taken back to the Box Drive screen with no change I have tried using safari and reinstalling app. Any help is appreciated.

Every time I go to create a password, I get the message, "There was a problem changing your password." I even upgraded my account hoping that I could create a password. Please help.

Hi I have a work email and BOX is saying I need a stronger password to access shared files. The issue is that Box says my old PW is incorrect but i don't remember if i have ever created one. Thanks 

I see that used storage size shown is wrong, please run fixing script.

No tengo absolutamente nada en mi almacenamiento y me pone que lo tengo lleno. Veo que hay mas usuarios con el mismo problema. Necesito ayuda por favor.   Gracias

Storage shows as almost full, but it's not. Can you please run your script to fix it. Thanks in advance.

Dear Customer Support   This is Kyosuke from Baroque Japan Limited based in Japan. When I upload a file using the program below, a <response  500> is returned. How can I modify it so that I can upload the file?   ■Source code with open(fr"C:\408138_20231115.PDF", 'rb') as f:     files =  f.read()    binary_file_b64 = base64.b64encode(files)    SendFile_ep = fr"https://upload.box.com/api/2.0/files/content"    headers = {'Authorization': 'Bearer {}'.format(AccessToken)}    payload = {        'attributes': {            'content_created_at': '',            'content_modified_at': '',            'name': fr"408138_20231115.PDF",            'parent': {                'id': fr"241581751084"             }        },        'file': fr"{binary_file_b64}"    }    res = requests.post(SendFile_ep, payload, headers=headers)    code = res.status_code    if code == 200 :        print(f"Success to post files : \n{res.text}\n")    else :          print(f"Failure to post files : \n{res.text}\n")     

An expiration date has mysteriously shown up on one of our documents.  How can I disable the expiration date.  When i navigate through more actions> set expiration date there is nothing listed on the date that it is set to expire.

I had 50 GB of space before I upgraded my account and after I canceled my plan, I'm down to 10GB. 

HolaReinstalé windows 10 en mi equipo.Al reinstalar Box, obervo que ya no es Sync, sino DriveAl hacerlo, me crea la carpeta de sincronización en la Unidad C:Con Box Syn la tenia en la unidad D:No encuentro como redireccionar Quedo atento... graciasSaludos.

HelloSince I can't find a support email address, I can only submit a request here.Please help me check the used capacity and remaining capacity for my BOX account. My total capacity is definitely not 40GB/50GB but it is showing that 64GB has been used. I also carefully checked the capacity of each folder. Because of this problem, I am currently unable to upload any more files to BOX.Thank you        

Hi Team  Incorrect space utilization reported on my account. Please fix it and share an automated process to get this done in future

I have a email that i used to log in my account but that email is closed. I cant access my files in that box, Can someone help me to retrieve that file? Tks Karen Chen

I am getting this error - "You do not have enough space to copy the item" even though the account is umlimited storage. Please help.

Hello, I need to promote a user from editor to owner of an account regarding account ownership - the original owner currently cannot accomplish this task.  Would we be able to open a support ticket on this to continue communication in your Support System? Thank you

Dear Box Support, Hello.  Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used? My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit.  Thank you for your help! Evan Peck

Dera all,  I am not able to upload files in my account. A message of error always appears. thank you in advance for your support. Best, Jefferson

I'm unable to access and/or download any of the files on my Box account.