Hi this morning I found my space exceeds the 10GB limit (the system currently reports 14GB) but I did not upload anything.
Can someone help me?
Question
Space suddenly ran out
Hi Mattia,
Welcome to Box Community and glad to assist!
Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it incredibly difficult to accurately display aggregated data points throughout our product at all times. If a folder’s storage space calculation is inaccurate due to these issues, the inaccuracies also impact the overall storage calculations for both the user and Enterprise.
If you notice this in your account, most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.
To find out more, please visit the following articles,
Tthanks Rona, but the problem has persisted for 3 days, well beyond the 24 hours you wrote.
It's a problem for me, is there any solution?
Support responds with an automatic message and leaves a user with a problem for days.
No possibility to create support tickets.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.