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Can't set password

  • May 27, 2025
  • 1 reply
  • 13 views
C
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Created account using a Google sign in, but now it wont let me set a password for the account. Need to do so in order to access a shared folder.

    1 reply

    C
    Forum|alt.badge.img

    Hi Grace, 

    Welcome to Box Community and glad to assist! 

    To setup your password, please follow this process: 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

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