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Hello again,


Thank you for your response. I can see that deleting the large file did free up some space, but there still appears to be a significant discrepancy in the reported usage.


When I total the sizes of all uploaded files, I get way under 10 GB. However, the account settings show 43.5 GB used. Could this difference be due to historic file versions also being counted?


I appreciate your help in clarifying this.


Best regards,


Victoria

Hi Victoria, 


Welcome to Box Community!


To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.


Thanks for posting!


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