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Hello again,

Thank you for your response. I can see that deleting the large file did free up some space, but there still appears to be a significant discrepancy in the reported usage.

When I total the sizes of all uploaded files, I get way under 10 GB. However, the account settings show 43.5 GB used. Could this difference be due to historic file versions also being counted?

I appreciate your help in clarifying this.

Best regards,

Victoria

Hi Victoria, 

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!