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My Box is completely empty. Yes I have checked my trash, yes, I have NOT deleted anything myself, yes, I have searched similar topics and followed all the (not helpful) tips on trying to find my files.


 


They were all there a couple of months ago and now they are all gone. Please advise, this is 100% a box issue and not something within my account or something the user (me) has done. How can I get in contact with real support?

Hi Chandra,


Welcome to Box Community and glad to assist! 


Notes:


  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 

  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

To restore specific items in Trash:


The steps below apply whether you’re selecting from search results or from all Trash items.


  1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.

  2. Click the ellipsis (...).  Then: 

  • To return the item to its original location in Box, click Restore.

  1. At the prompt, click Okay.

For more details, please see this article. 


Thanks for posting! 

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