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Question

Open on desktop app not working

  • May 27, 2025
  • 1 reply
  • 6 views

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Title really. I have installed Box Tools, but that doesn't seem to work.
wne01JQE6HHNPH2FHS3MQMEXW1ACG.png
It recognises the correct application, but just instructs me to install Box Tools again.
lxj01JQE6MH1GC6DTN1091SWNDEPW.pngThing is, it didn't identify the originating app before Box Tools were installed, so it is functioning a bit!

1 reply

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Hi Nick,

Welcome to Box Community and glad to assist! 

It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

Thanks for posting!