Hi,
I have tried logging out from Box sync on both Macs and signing back in. Scanning happens on both, but changes to one are not reflected in the other. When I check at box.com, the change is reflected. How do I force the non-syncing machine to do so?
Hi Timothy,
Welcome to Box Community and glad to assist!
You could manually reset your Box Drive Application:
Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.
If you ever exprience issue with the steps above, please see the steps here.
Hope it helps!
Good morning and thank you for your response.
The Reset Tool failed, actually. I have attached the report (run twice).
Additionally, the further 'steps here' leads to a 404 page. Screen shot attached.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.