Support Forum

Years ago when the HP touchpad came out, there was a promotion for lifetime 50 GB on your account. I later signed up briefly for a subscription, and when my subscription ended, I lost my 50 GB. Who can I talk to restore my lost storage? Thank you.

添付画像のようなエラーメッセージが出ます。ストレージ無制限のはずでは？ちなみにフォルダの中のファイルだけ移行しようとしても同じエラーメッセージが出ます。

How to merge accounts together or gain access to the older account?

GREGORY ... sigo al 11 de agosto con 4GB ocupados y CERO archivos

I am getting this error while setting up the Box and it gives all lots of error. The user was setup earlier and somehow disconnected due to changing password in the box. attaching the screenshots please assist urgently.

Hi. Is there a way to pause sharing a specific folder without removing / deleting the external collaborators?   Thanks 

Hello, I'm having an issue access a box account with my email address. When logging in It takes me back to a box account with WB Discovery that I worked for over two years ago, and unfortunately it won't let me log in beyond that. How do I recover the email with my box account to use with the new company I'm working for?

Hi,  I used to log into my Box account through social login (using my google account). However, I cannot log in with that method after changing my gmail address. It says my current email address should match my old email address which is no longer being used.     

Hi, I will be making files available to clients for download. I will also be making a folder available to each client to upload into. Since I usually won't know if my clients have a Box account, I will probably use the "Shared Link" feature, which is different from inviting someone as a collaborator, just in case they don't have an account. I tested this with multiple accounts, and it works well.  I would prefer to add each client as a Viewer on the download folder and an Uploader on the upload folder in addition though. This is because if they *do* have a Box account, it will allow them better control and integration - for example, the shared folders will show up in their folder structure when they are logged in. The problem is that for those clients who *don't* have a box account, adding them as collaborators will ask them to open a Box account. I don't want to require this for them, and I don't want to confuse them. I know that for clients without a Box account, it would be better t

BOX Drive上で削除したフォルダがブラウザ上に残っており、削除ができません。削除を行うと『リクエストの実行中に問題が発生しました。再度お試しください。』とエラーが表示されます。   フォルダの名前変更のみ可能。移動・削除が不可能です。 権限者のアカウントで試してしましたが同じエラーが発生しました。 削除を行う解決方法はありますか。

In a free account it doesn't allow for changing the email, I don't want to upgrade to a paid account which it tries to force you into

I am unable to save files directly to box folder - however if i save locally first and then i can cut and paste them into the box folder. Any solutions to save directly?

Afternoon team, I am writing to ask you assistance to recover permanently deleted folders. Deleted today or yesterday. Would you be able to help me, please? This would be really appreciated, thanks. Stella

We have just purchased a new Business account with ten users. Five out of the ten users are existing users connected with an external (third-party) enterprise. How can we add them so that they are part of our internal enterprise? 

the original admin is no longer with the company and her email address is no longer active

Hi, I've seen a lot of messaging from Box recently about Box Sync not supporting Apple Silicon Macs and recommending using Box Drive instead. I don't use a Mac, so this is a general question. Is Box Sync going away in the future for Windows too? Thanks!

I have invitation to collaborate on a folder but when I try to open the link I get a  Oops! We can't seem to find the page you're looking for. Message. Any recommendations on how to access the folder?

need data usage updated for my account please. curious when this issue would be fixed as well.

Need to disable box file sharing links without creds for all parties

I'll ask you to resend the email for authentication.

Hello, I wanted to change from SMS 2FA to an authenticator app, and had to first remove my SMS 2FA to be able to do so. Then, two problems arose: - When trying to activate the 2FA with an app, it will keep 'generating' the QR code, but never show one, so I cannot add it (I tried Edge and Firefox on Windows 11, I also tried Safari on iPadOS 17.6) - When trying to activate the 2FA with sms (like I had before) it keeps saying that my phone number is not valid, whereas I am sure it is correct (I tried with / without country code, etc) The result is that I now cannot configure 2FA. Can you please fix this asap?

Box is requiring a stronger password to access a folder, but since I log in with Google, I don't have one, or I don't know what it is. I tried to reset my password and as soon as I type in my email, it just logs me into my account automatically and takes me to my home page without letting me reset or change the password. Need to access this file ASAP. Please help!

My friend lost access to the duo-factor authenticator he was using for the account, so now he wouldn't be able to verify and log back in. There's also no way for him to create a ticket because he doesn't have access to the account.

Unfortunately, this means you will have to manually upgrade to a newer release once this issue is resolved. Please report this issue to the Box User Services team.

I'm trying to add a user but get an error message stating "Email already used in a Box account but not associated with an enterprise."  I had that user change their email by adding a new one to their account and removing the one on our company domain -still get the same error.  Please help