Getting started in the community

I have two questions on the Box waterfall permissions set-up:Users with limited access should still be able to see the tree structureIf I create a folder with subfolders, and only allow certain user categories access to certain subfolders, then these user categories will see the subfolder on their all files page (but not the main folder). I would like however that the tree structure “upstream” is visible to everyone.For example: Main folder “HR”, with subfolder 1 “payroll” and subfolder 2 “firm activities”. Everyone will have access to subfolder 2 “firm activities”, but only the group management will also have access to subfolder 1 “payroll”. In this example, I would like everyone to be able to see that “firm activities” is a subfolder to “HR”, but not that there exists a subfolder 1 “payroll”. Is this possible? Restrict content creation I would like users to be able to create new folders as of a certain level in the tree structure. For example, users cannot create new folders in main

My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?

Introduction template:     🎤  Name - Nate McBride 📍  Waltham, MA 💻  CIO @ Xilio Therapeutics, Fractional CIO Consultant for Long Walk Consulting, LLC 💛  Experience is pretty broad but I love all things data-related 🎨  Ultrarunner, Author, Mentor

I have an account with the old email address m****@****.ch. When I enter the password, I get a message saying it has expired. I can't reset it because I can no longer access my mailbox m****@****.chWhat can I do to have access to this account so that I can see my photos and videos again?

Hi all! Nice to “meet” you! About me:🎤  Name: Heather Bui (pronouns: she/her) 📍  Location: San Diego, CA 💻  Organization + Role: Customer Success Programs + I manage the Executive Sponsorship Program. 💛  Areas of Expertise: Navigating ambiguity and always willing to adapt and learn new things 🎨  Interesting Fact About You: I grew up 20 minutes from the beach but didn’t learn to swim until I was 18!Looking forward to being part of the Box Community!

My Box Drive icon is grayed out. I am not able to quit the application. The application does not show in the list when I force quit. I am trying to uninstall and reinstall Box Drive and I am getting this error. "Error: Box Drive is running" Please quit Box Drive first before resetting or uninstalling. We have tried all the troubleshooting articles on the Box support community and internet searches. Still not working. Help!

Hello Box Community! My name is Heather Otto, and I’ve been at Box for just over 2 months now. During onboarding, I learned the ins and outs of Box, so I’m particularly excited to be part of this community to continue gathering the tips and tricks that help teams collaborate, streamline workflows, and unlock the power of AI. Here’s a little more about me:🎤  Heather Otto (she/her) 📍  Chicago 💻  Customer Program Manager 💙  When I’m not working, I’m probably reading a new book (I read over 100 books every year), working on my latest needlepoint project, or volunteering with local literacy programs. I’m absolutely delighted to be on this journey together, and I can’t wait to see all of the amazing things that folks can achieve with Box!

Can I automatically log a user out of Box following a Shield Suspicious Location alert? 

If an organization is interested in enabling Box AI for users how does Box ensure security both for AI search and AI training?

With Box AI is there a character limit in the AI chat-area?

🎤  Ali (She/her)  📍 Arlington, VA 💻  Box, Customer Success Manager- Public Sector  💛 Helping others problem solve and supporting my community!  🎥 I love scary movies, skiing, traveling, coffee, and my cat Gigi 

Hi everyone, feel free to call me Jess or Jessica. I’m excited to be here with you all! Here’s a little bit more about me:📍  Chicago, IL (born & raised) 💻  Customer Success Manager 💛  I’ve worked in consulting, change management, organization change, customer success and culture transformation for companies in the oil & gas, insurance, media & entertainment, and financial services industries 💙 Here at Box, I am also the “CFO” (Chief Fun Officer) for our Chicago-based employees, helping figure out how to create community and champion culture in a post-pandemic world 🐾 I enjoy spending time with my husband, our rescue pup Brick, listening to country music, and strength training 💪 

Hi All,I am in the process of testing BoxAI and I am concerned about hitting a query limit. Does anyone know if there is a query limit?Update: Box AI does not have query limits.

Hello everyone, I’d like to introduce myself!🎤  Chessa (she/here) 📍  Columbus, Ohio 💻  Customer Success Manager  🧠  Areas of Expertise: LOVE helping build community, Marketing/Creative Ops in Retail/CPG (fun fact, I joined Box as a customer at a major retailer) 🏡  I love real estate/renovation/interior design

🎤  Alexa Vujovich (she/her) 📍  Dallas, Texas 💻 Customer Success Manager @ Box - Central 💙  Helping customers realize the value of Box 🏔  Love working with customers and learning more about how Box can blow customers minds. Outside of work I love to play board games, travel and adventure with my friends and my pup Hondo 🐕

What is the best way for me to run a report that shows all external users that have access to our company’s Box instance?  I’d like to see general data like name, email, what folders they have access to and when they last accessed any of the information. 

Hello everyone, I’d like to introduce myself!🎤  Kirby Platt (he/him) 📍  Chicago, Illinois 💻  Enterprise Customer Success Manager @ Box 💛  Making my customer’s lives easier and helping them get the most out of Box. 🔮  I enjoy data visualization, analytics, and problem solving. In my free time I love to golf, snowboard, and spend time with wife and newborn baby, Ruby. 🏆 Cubs, Bears, Blackhawks, Bulls.

Hello everyone, I would like to introduce myself 👋🏻😃  Chris Busbey (He/Him) 📍  Chicago, Illinois 💻  Customer Success Manager @ Box 👔What I love about working at Box: Being able to work with engaging customers & colleagues with a wide array of needs / capabilities / backgrounds 🕺🏻 What I love to do outside of work: Hockey, beach volleyball, cooking, visiting breweries, lake life & board/card games.

Hi! I’m Claire from Box and I’m excited to introduce myself! In my role, I help customers successfully use Box to power critical business processes and ensure they can achieve great outcomes. I love problem solving alongside our customers, so please feel free to reach out!🎤  Claire Hollyoak (she/her) 📍  Chicago, IL 💻  Manager, Customer Success at Box 💛  Helping customers maximize the value of Box at their organization 🏀📚  I’m an avid reader and I love sports (especially watching my kids play them!)

Hi everybody, I’m Julia, Sr. Customer Success Manager @ Box.I am excited to be here with you all to connect, collaborate, share knowledge with each other.A little bit about myself:  🎤  Julia Huang (she/her) 📍  Chicago, IL 💻  Sr. Customer Success Manager 💛  Driving successful outcomes for my customers 🎨  I love Westies I’m looking forward to learning and sharing with you all!

Hello everyone, I’d like to introduce myself!🎤  Will Semons (he/him) 📍  Austin, Texas 💻 Enterprise Customer Success Manager @ Box - Central 💛  Helping customers realize the value of Box 🔮  Love working with customers and learning more about how Box can blow customers minds. Outside of work I love to see live music, support LSU and New Orleans Saints, and eating anything and everything I can. Geaux Tigers!

Hello Box Community! My name is Kelly Halamek and I’ve been at Box for over 10 years (if you’re wondering why or how 😂 it’s because of all of the incredible people and customers I’ve had the privilege of working with! Y’all are the best!), Customer Success the whole time. I now lead our CS Programs Team and we work on the programmatic things that help our customer-facing Boxers spend more time with customers.Here’s a little more about me:🎤  Kelly Halamek (she/her) 📍  Los Angeles 💻  Director of Customer Success Programs 💙  I love to travel 🛩, explore farmers’ markets 🍅🥒, listen to country music in the sunshine 🌞, and eat cheese! 🧀I’m looking forward to meeting and engaging with you all!

Where can we find the monthly payment from Box.nl?I can't see than anywhere

Well hello there! I’m dani p, but you may recognize me by full name--danielle pedersen. Before I landed in tech, I’ve worked in multiple industries such as video games and foodservice and hospitality. Here’s a little bit about lil’ol’me.📍Based in Austin, TX. Originally hailing from both sides (NY/PA) of the Upper Delaware River. 📟 I’m a Customer Success Manager here at Box. 💖 What I love the most about being in Customer Success is guiding customers to get the most out of their investments. It’s about helping people better utilize the tools they have! 🖼 When I’m off hours, you’ll find me doing any of the following: reading, hanging from my aerial hoop, working on an art project (lino prints, cross stitches, paintings, cardboard sculptures), practicing Spanish, or pushing through an overly ambitious learning project.

Welcome to the Box Community! Here’s a little about me:🎤  Analisa Young (she / her) 📍  Based in Austin, TX 💻  My role at Box: Director of Customer Success 💙  What I love about working at Box: Partnering with customers to help them solve problems. My favorite Box features are File Request and now… Box AI! 🤙🏼  A bit more about me: big fan of cinnamon rolls, and I currently have Van Morrison’s live album It's Too Late to Stop Now on repeat 🎶