Hi @tokie  Welcome to our community! Sorry to learn you encountered an issue logging in to a different computer.

As a first step, you may visit this helpful support article about Logging in to Box. Also if you determined the exact error, you may check the quick link/s to help you log in:

• Logging in with Box Credentials
• Forgot your password?
• Logging in with Google Credentials
• Logging in with Single Sign On (SSO)
• Two-Step Verification
• Problems?
• No Access to the Email Associated with your Box Account

Please provide us an update if the issue is resolved. Otherwise, please let us know the error message so we can further investigate. When providing a screenshot, please refrain from providing your personal details for account security. 

Looking forward for best results!

Hello, JeyBueno Box

Logging in with Box Credentials

I'm trying this method,
There is an error attached.
Due to this error, I cannot log in on another computer.
I would like to know how to deal with this.

Thank you in advance.

Hi @tokie , I appreciate you sending the error message.

This error usually reflects if your username (email) and your registered password is invalid/incorrect. Kindly make sure you input your correct email address that you used to sign up to Box as well as the password you have created.

Furthermore, if still not recognized or should you have forgotten the password, please reset it here: https://app.box.com/reset. You will receive a password reset link to your email address.

As a last resort if the above troubleshooting steps have been exhausted, you may submit a support ticket by visiting our Support page.

Thanks and have a good one! 

Hi JeyBueno Box.

I was able to log in on the computer I initially registered but not on a different computer,
but by resetting my password I was able to log in on another computer.

Thank you very much.
This was a great help.

I cant login to box drive app after “factory reset” my laptop. 

after login in browser, it back to this interface. 

please help me

Hi @fitrahalmakhsum  Welcome to Box Community! Thanks for bringing this up.

I noticed that you have deactivated your account online which is most possibly the reason why you’re unable to log back in to your Box Drive app after factory reset. Please email our Billing Team at billing@box.com to request to reactivate your account. Kindly try accessing your Box Drive again afterwards.

Looking forward to have it resolved soon!