A Customer Success Story by:

@DanG Box, Customer Success Manager
 

 Box: A Trusted Partner for Land-Grant University in Higher Education

A land-grant university has long been a valued partner of Box in the Higher Education sector.

They have recognized Box as an ideal solution for enhancing their campus operations. Nevertheless, challenges to adopting AI technologies arose due to concerns about ‘enterprise-grade’ AI features, security, and investment.

 Empowering HigherEd with Enhanced Security and Innovative Teaching Solutions

To address the issues, Box facilitated an on-site AI deep dive session where key stakeholders engaged in discussions about security features and product capabilities. The team presented relevant HigherEd AI use cases, demonstrating the value of Box AI for teaching and learning applications as part of the university project to build a campus knowledgebase webpage.

 Innovative AI Adoption: Strengthening Trust and Driving Educational Excellence

As a result of this collaboration, the institution successfully enabled AI during its beta phase, with notable use cases extending beyond IT functions, including analysis by the University President of board of trustees executive sessions. Furthermore, they have enabled Box AI after release for entire user base.

Moving forward, the institution aims to tackle some barriers and explore training opportunities, while continuing to look to Box for thought leadership in AI implementation. This partnership exemplifies how effective communication and demonstration of value can solidify trust and drive innovation in educational institutions.