General

A Customer Success Story by:Casey Bigger, Senior Customer Success Manager ✨ Enhancing Care in the NICU Department with Box's Keriton IntegrationA leading hospital is committed to providing exceptional care for all patients, including the most vulnerable populations such as NICU babies and their mothers. With a focus on improving technology, streamlining processes, and ensuring content compliance and security, they embarked on a mission to enhance the quality of care in their NICU department. To fully support this goal from a content-management, security and compliance perspective - they leveraged the power of Box's developer portal to easily build a connection to their new HIPAA compliant software called Keriton. The hospital recognized the need for a more efficient and secure solution than legacy FTPs or on-premise systems for file storage requirements and reporting for this new process. ✨ Improving Collaboration Efforts and Addressing Challenges in Implementing Box Solutions: The gro

Thanks Kurt Roemer and Ben Weiner for yesterday’s review of the security ebook and next steps. Recording of the roundtablePlease find attached here the  recording  the highlights.   Highlights0 mins - Recap on goals of ebook and next steps2 mins 30 secs - Quick review of ebook chapters 1 to 525 mins 8 secs - Appendix and Resources40 mins - Overview of community.box.com  Chapters of the ebook Chapter 0 - Introduction LinkChapter 1 - The involving nature of content LinkChapter 2 - The content threat landscape LinkChapter 3 - Goals and Guardrails LinkChapter 4 - Structuring a content protection strategy LinkChapter 5 - Operationalizing content protection Link Want to contribute to the ebook appendix and resources?If so, please follow the instructions here. Do you have a content protection strategy example that you would like to share with us? A one pager, draft is fine and our team is happy to provide feedbackIf so, please email kroemer@box.com or tdeely@box.com 

Good day everyone,We started our migration to Box about 5 years ago and Links within Documents have always been a blocker.  With this we had to migrate file servers to AWS FSX.  We had a few IT people that we had in the past enabled co-authoring, love the autosave.  Now since the announcement back in May and the support of Links, we have been testing with a few groups.I admit I am not well versed with setting up links within Excel and am wondering, what if any advice and tips you may have as we move forward within our company to enable for everyone and prepare our support desk with any guidance for support.

I’ve been using Box on my Android phone for a while but it has now disappeared entirely. It is no longer in the Google Play Store. But it’s still available on Apple devices.Does anyone know what has happened?

Are you wondering how Box Hubs enhance your daily tasks? 🤔Box Hubs are intelligent portals that allow you to securely curate, publish content no matter where it lives, and share content both internally and externally.New to Box Hubs? We have a minute video on YouTube showing Box Hubs setup basics. To start with, you may watch this to learn how to enable Box Hubs: You would ask, “what’s in it for me?” Thus, I have outlined below the benefits of Box Hubs which include:Bringing content, files, and more in a single, easily configurable site for your chosen audience with no coding or admin rights needed Connecting internal or external collaborators to the resources they need Tracking content effectiveness with built-in insights on engagement and performance Using the latest AI models to enhance the value of your Hubs contentIt’s time for you to discover how Box Hubs can revolutionize the way you work!See related topics about Box Hubs to learn more:Introducing Box HubsLearn how to create a

My favorite use case for Box Hubs are Human resource sites that keep all employees up to date on company policies and benefit resources. To me, that’s such an obvious way to point employees to the right place to find answers to their HR questions quickly and to reduce the burden on the HR team having to field as many questions. But Hubs is applicable across all Lines of Business! Where do you see Hubs being the most useful at your organization?

I often work with customer audit logs or large video files.  I want to use Box more to store and collaborate on these but that limit is to restrictive.  Are there plans to increase that limit in the near future?

Thanks to @nread Box , Kim Kung, and Anna Spallino for yesterday’s overviews and demos of Box UI Elements for Salesforce, Flows, Roadmaps and Dreamforce preview. Please see highlights and recording here. 0 mins - Overview of Box at Dreamforce 20242 mins 14 secs - Share a review for 50 usd!3 mins 26 secs - Roadmap updates - Box for Salesforce and Slack6 mins 30 secs - Box UI Elements for Salesforce22 mins 23 secs - Overview of Flows41 mins - Customer Q&A See you at Dreamforce Booth 201 link

What if the user wants a database entry updated based on content updates in box? Can they use Relay to automate that update?

How can I deprovision users in bulk?

Is there a size restriction on image preview

Do versions count in storage per user?

How can I set up e-signature templates with Box using Salesforce Tags?

I have two questions on the Box waterfall permissions set-up:Users with limited access should still be able to see the tree structureIf I create a folder with subfolders, and only allow certain user categories access to certain subfolders, then these user categories will see the subfolder on their all files page (but not the main folder). I would like however that the tree structure “upstream” is visible to everyone.For example: Main folder “HR”, with subfolder 1 “payroll” and subfolder 2 “firm activities”. Everyone will have access to subfolder 2 “firm activities”, but only the group management will also have access to subfolder 1 “payroll”. In this example, I would like everyone to be able to see that “firm activities” is a subfolder to “HR”, but not that there exists a subfolder 1 “payroll”. Is this possible? Restrict content creation I would like users to be able to create new folders as of a certain level in the tree structure. For example, users cannot create new folders in main

My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?

I have an account with the old email address m****@****.ch. When I enter the password, I get a message saying it has expired. I can't reset it because I can no longer access my mailbox m****@****.chWhat can I do to have access to this account so that I can see my photos and videos again?

My Box Drive icon is grayed out. I am not able to quit the application. The application does not show in the list when I force quit. I am trying to uninstall and reinstall Box Drive and I am getting this error. "Error: Box Drive is running" Please quit Box Drive first before resetting or uninstalling. We have tried all the troubleshooting articles on the Box support community and internet searches. Still not working. Help!

Can I automatically log a user out of Box following a Shield Suspicious Location alert? 

If an organization is interested in enabling Box AI for users how does Box ensure security both for AI search and AI training?

With Box AI is there a character limit in the AI chat-area?

Hi All,I am in the process of testing BoxAI and I am concerned about hitting a query limit. Does anyone know if there is a query limit?Update: Box AI does not have query limits.

What is the best way for me to run a report that shows all external users that have access to our company’s Box instance?  I’d like to see general data like name, email, what folders they have access to and when they last accessed any of the information. 

Where can we find the monthly payment from Box.nl?I can't see than anywhere

What is your favorite capability in Box that saves you time? clockWhen I first started using Box (I think it was 2016?) at another company, Box was a game changer for my team. We regularly worked together on creating demo scripts, and the ability to collaborate without having to email a file and wonder which version was the latest, was a game changer. Fast forward to today and so many capabilities have been added over the years that I now have so many new game changers! Here are some of my favorites (in no particular order) File request link - sending someone a link so they can upload a file Integration with Microsoft for co-authoring - ability to have multiple authors working in a file and saving automatically back to Box) Box Hubs (not yet GA) - Curating the best and most up-to-date content for sharing. Very zen way to access a corpus of content. BoxAI (not yet GA) - Creating and summarizing content. I can save so much time writing (probably should have used it for this post 😄

What are your favorite prompts to use in Box AI?I’ll start!Summarize action items in bullet format with owners of the action items📣 Try this one out for fun! One of my favorites was shared by a customer “in horror tone”. “Summarize the team meeting tone”Regular agendaReview of Current Change Management Process Discussion on Recent Changes and Their Impact Identifying Challenges and Solutions Next Steps and Action ItemsAgenda in horror tone:Unraveling the Chaos of the Current Change Management Process Examining the Havoc Wreaked by Recent Changes Facing the Abyss: Challenges and Their Solutions Plans for Survival and Next Steps