Admin and End User forums

Some of our users are not able to search for a new user. When you add the email, which has same domain as all the other users, there is a message at the bottom that states content being shared with external collaborators. Why this behavior? thanks

Hello,I keep getting an error when trying to add an external email to a hub as an editor… The global setting for external collab restriction is off as is the setting for the hub.I have also tried adding the email to the folder as an editor and then the hub with no luck.

we have the $15 business plan. I am the admin and I have MFA on my account. There doesn’t seem to be an option for my other collaborators to setup MFA on their accounts.Is this is a limitation of the subscription level? Or, is there somewhere that I have to enable it for them.

Hello, We have developed an application for Box, and many clients are using it.  Currently, the owner account of the application is tied to an individual member’s email address.   I would like to transfer the ownership to another account that uses our organization’s email address.  Could you please let me know how I can do this?   Best regards,

I need to send files to people outside of my organization.  How do I do that using BOX.  The notice when I try says that I am unable to send files to certain  Addresses and off site addresses due to security concerns with email addresses even though they are certified email addresses

Hello, dumb question here as I cannot find just a straight simple answer on this.I am the Box Admin for our organization and I have a managed user that needs their 2FA settings reset due to getting new phone. How can I, as an Admin, reset this user’s 2FA settings so that they can re-register upon login?Do they really need to enter a separate with with the official Box Support? Thank you, A Box Admin

Hi, I inadvertently added a misspelled word to the Box note dictionary. How can I remove the misspelled word from the dictionary?Thanks. 

Hi, i am using HP Envy laptop with Google chrome and home based wifi. I have been invited by a paid user to access some folders in the company. When i log into my account i see a blank screen.

Dear all, I am an admin to a business plus account.I was wondering where can we see the activity per person? As a co-owner I would like to see a specific person’s activity on the platform. I can now only see a grouped activity of a folder and without the details of the different collaborators.Secondly, who can exactly see the collaborator’s activity? I have granted a co-owner access to a person outside of the company and she is not able to see the activity or run the reports. Is that correct?Thank you for your help,Ewa

Hi - i am trying to cancel my account and it keeps throwing up the attached error message. Have tried clearing cache, different browsers, etc………. 

how can I see the list of the full universe of folders that I'm own in box and also the people that have access into these folders?I want to avoid to go folder by folder

I uploaded a pdf file and when I try to open it I get this notice. I have adobe reader x or later. Any advice? 

Hello everyone,First time posting to the support forums, and looking forward to joining the community! BackgroundEach of our documents has statuses that we track using Metadata Templates in Box. There are multiple documents per project (module), each with their own Document Status (file-level metadata) and the overall module has its own status as well (folder-level metadata).   IssueThe issue at hand involves the file-level metadata, or in this case the Document Status. A few weeks ago, I noticed that some of our file-level metadata was missing. At first, I thought I had simply forgotten to set the metadata for these particular documents, but then I began to notice a pattern. One of our users prefers editing documents using the des

Hi, I’m trying to make myself the owner of several folders. The previous owner has left the company. I am an Admin.Here’s what I tried: Login as the current owner via the Admin portal. I changed myself to the owner, but received the error ‘The new owner’s account does not have enough space for the transfer’, but I have unlimited storage. Under user settings I have confirmed that there is no limit set for users. My account is using 20.9 GB. Could someone please assist? Thanks.

I WANT TO UNSUSCRIBE AND THERE IS NO BUTTON. I HAVE SENT AN EMAIL AND NO RESPONSE. 

Hello, I sent a request for signature and stamp, but the stamp sometimes:is below the signature (which is not allowed) covers the signature with blank white page

We believe that a large number of email addresses are currently on the suppression list, and we would like to delete them via the Enterprise settings.However, the feature description states, "You can remove up to 10 emails per day from this list."Is there no way to delete more than 10 addresses at once? If there are 1,000 entries in the list, it would take 100 days to complete. The background is as follows: Users are being created via SCIM integration with Okta At the start of the new fiscal year, around 1,000 new users were created Before their mailboxes were created, user information was registered in Okta, resulting in account creation in Box as well As a result, it is assumed that all users have ended up on the suppression list   現在大量のメールアドレスが抑制リストに入っていると考えられる状況で、Enterprise設定からの削除を実施したいと考えています。しかし、機能説明の中で「このリストから1日に最大10件のメールアドレスを削除できます。」とあります。

When I try to verify our domain from the admin console, I got the alert shown in the attached image, and the process failed. The alert message gives no indication of the cause. What should I do to resolve this issue?  

We have a business plus plan which should include unlimited storage but in one specific folder, we are getting hit with this message. We are also unable to upload new files as it is saying “Account Storage Limit Reached.” What is going on? Are there storage limits for specific folders?   

Dear Box Support Team,I hope this message finds you well.I heard during a user training that Box imposes a limit of 1 PB (petabyte) per user (owner). However, I could not find any mention of such a per‑user limit in the publicly available documentation.Could you please confirm the following:Is there a maximum storage allocation of 1 PB per user (owner) in Box?   If such a limit exists, could you kindly share the official documentation or specification that details this restriction?Thank you very much for your assistance.  Boxにおいて、1ユーザー（所有者）あたりの所有できるストレージ容量が最大1 PB（ペタバイト）までという話を聞きました。  しかし、公開されている公式ドキュメントではそのような所有者単位の1 PB制限について記載を確認できませんでした。そこで、以下についてご確認させていただけますでしょうか：・Boxのユーザー（所有者）あたりのストレージ容量上限は1 PBなのでしょうか？  ・そのような制限が存在する場合、該当する公式資料や仕様書をご教示いただけますと幸いです。

I was added as the 3rd user to a business plan but my account is only a personal account.  I tried to upgrade and it said to submit a ticket 

Hello everyone. I am an individual user using the free version. I accidentally overwrote a file and would like to restore it to the version from three days ago, July 22, 2025, using features like Content Recovery. Is it possible to subscribe to a paid plan now and recover the file?

I am one of the users on the Box Enterprise account. I am currently listed as an Admin, but I need Primary Adminaccess to authorise a custom JWT app.There is no other admin on the account, so please help me switch my roleto Primary Admin

I am attempting to share a file with a client that gives them access to upload and download but NOT edit the document. I do not see a way to figure this out.  Can anyone assist with this issue? Thank you, 

I need some assistance and am stymied so far. I have been sharing folders with a co worker. Now I want to add them as an authorized user. The system will not allow it. Please advise