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Corporate Free Trial Inquiry

  • September 14, 2026
  • 1 reply
  • 105 views

I had sent an email inquiry, but since I haven’t received a reply, I’m leaving this message. ( [removed by moderator] )

We are a Korea-based manufacturing company with approximately 500 employees and overseas subsidiaries in the United States, Vietnam, and India. In order to establish an integrated data management system across our global subsidiaries, we are currently reviewing the adoption of the BOX platform.
Before officially implementing BOX company-wide, we would like to explore its various features and assess how best to utilize them. Therefore, we would like to inquire whether it is possible to receive a trial period of free usage for evaluation purposes.
The plan we are considering is the Enterprise version.

and, We would also like to ask about data retention after subscription use. If we use the Enterprise plan for one month and then decide not to continue, will the folders and data stored/used during that month be retained for a certain period of time? Or will they be deleted immediately once payment is discontinued?

If the data is retained for a certain period, we would like to know whether it can be accessed by logging into the user account, and what functions remain available after payment is discontinued.

Your prompt reply would be greatly appreciated.

      1 reply

      Jey Bueno Box
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      • Jey Bueno Box
      • Community Manager
      • September 17, 2026

      Hello ​@bhlim, welcome to the Box Community! Thanks for considering Box to support your global data management needs across your operations in different countries.


      Here are the details regarding your questions about Enterprise trials, data retention, and account access after cancellation:
       

      1. Enterprise trial

      • Standard trials: Box offers a standard 14-day free trial for self-serve business plans.

      • Tailored Enterprise evaluation: For an organization of your scale (500 employees across multiple international locations) evaluating the Enterprise plan, our Sales and Solutions Engineering teams can set up a customized Enterprise trial / Proof of Concept (POC). This allows you to thoroughly test advanced enterprise features, administrative and security controls, and global collaboration workflows before making a formal commitment.

      • Please contact our sales team so they can discuss it with you.
         

      2. Data retention and deletion after discontinuation

      • Cancellation & service period: If you subscribe to an Enterprise plan for one month and decide not to continue, an administrator can initiate cancellation via the Admin Console (Admin Console > Account & Billing > Cancel Account) or by emailing support at cancel@box.com. See How To Cancel Your Box Account / Subscription for more information.
        Your account will remain fully operational through the end of the paid billing cycle.

      • Data deletion timeline: Once the paid term concludes and the Enterprise instance is deactivated, backend deprovisioning and deletion processes begin. Content associated with the deactivated enterprise is permanently removed as part of standard system cleanup rather than kept indefinitely.

      • Reactivation window: An administrator may request account reactivation within 120 days of cancellation. See Reactivating Your Box Account to learn more.
        However, data retention is not guaranteed indefinitely once an instance is deactivated, so maintaining an active subscription or planning data offboarding is strongly recommended.
         

      3. User access and available functions after deactivation

      • Loss of account access: As soon as an Enterprise account is deactivated, all managed users immediately lose access to their accounts and stored files.

      • No active functions: No functions (such as viewing, uploading, editing, or downloading files) remain available to users once the account is deactivated.

      • Email address association: Corporate email addresses stay associated with the deactivated Enterprise instance. Users cannot immediately register new individual accounts using the same email addresses unless Box Support releases them with authorization from the Primary Admin.
        You have the option to Downgrade Your Box Account instead of deactivating it which will be processed in accordance with Box Terms.


      If you evaluate Box on a paid or trial basis and choose not to renew, we strongly recommend having administrators download or export all necessary business files before the end of your billing/evaluation period, as all access will terminate immediately upon deactivation.


      Please let us know if you have any other concerns.

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