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Unable to send Box Sign requests (Error Banner)

  • Oct 28, 2026 8:21 PM UTC
  • 1 reply
  • 4 views
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Hello team,

I am currently unable to send any Box Sign signature requests and am seeing the following error banner:

"Please note that the ability to send Box Sign signature requests is temporarily unavailable for certain users (you are, however, still able to receive and sign documents). We apologize for any inconvenience."

 

Troubleshooting already done:

  • Cleared browser cache/cookies.

  • Tried accessing Box via an Incognito window and a different browser.

  • Tried logging in with a different email account.

  • Tried connecting via a VPN to rule out network issues.

  • Checked status.box.com (no active incidents reported).

Could you please investigate if this is a known system issue affecting my region/account?

    1 reply

    Jey Bueno Box
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    • Jey Bueno Box
    • Community Manager
    • Oct 28, 2026 10:08 PM UTC

    Hi ​@mr x, thank you for reaching out. I’d be glad to assist.


    This specific error banner typically appears when an account has reached its allocated Box Sign monthly or plan-level signature request limit, or when sending permissions have been restricted at the enterprise/admin level for specific user tiers or account types (such as Free or Starter plans, or accounts exceeding monthly signature allocations).


    Since local browser troubleshooting and network steps did not resolve it, this is an account/tier limitation rather than a local browser or general Box service outage.
     

    To help resolve this issue, please check below:

    1. If you are on an individual/free plan, you may have reached your monthly allotment of signature requests (which resets at the start of your next billing/monthly cycle) or may need to upgrade to a plan with higher Box Sign allowances.
    2. If the account you’re referring to belongs to a Business/Enterprise organization, check with your primary Box Administrator to verify if Box Sign is enabled for your role or if your organization's signature request limit has been met.
    3. If your admin confirms you should have access and have not exceeded limits, please submit a ticket directly to Box Support so they can inspect your account's specific provisioning status.


    Thank you, and let us know if you have any other concerns.

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