As a business critical enterprise platform fast support is sometimes needed. Being able to speak with a live person is everything. Online chat with the first support tier, or submitting a ticket that goes into the ether... neither of these give us admins a warm & fuzzy. Even Paypal, that nefarious platform, offers a callback experience. Amazon does, EBay does... Microsoft... countless others. Box is a large investment and should step up to provide more direct support options for enterprise customers.
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I need live support to help me delete old users please .
We had someone send an email and invited me to edit scanned documents but when I try to open the files via that email Box shows an error that says "oops we can't seem to find the file you are looking for"
Help. We are desperately needing these files.
I need help to consolidate account
hello - i need assistance in sharing a file with the collaborators. can someone please reach out to me at a mutually agreeable time? thank you.
can not access box from finder on Macbook Pro MacOS Monterey. ALSO box not able to update 21 items. sent log to box.
I’m a new paid user and I have to say that Box support is terrible. I can’t find the chat function they say is available to paid users (yes, I’m logged in) or even a support email address. The phone support direct you to to the support page! IF, I can find a way to cancel my account and request a refund I’ll do it today. Goodbye Box!
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