I am experiencing an issue where I can no longer access a specific Box folder, and attempts to re-invite me have been unsuccessful.
Background:
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To allow me to invite other users, my permission was changed from "Editor" to "Owner."
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After the permission change, I attempted to invite another user but encountered an error.
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When we tried to change my permission back to "Editor," I suddenly lost access to the folder.
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Since then, another user has attempted to re-invite me, but the invitation fails with an error, and I do not receive any invitation emails.
Current Situation:
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The person inviting me and I belong to the same company.
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This issue affects only one specific folder.
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I can still access all other folders where I am already a collaborator.
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I can receive invitations to other new folders without any issues.
Error Message:
"An error occurred while processing your request. Please try inviting the collaborator again."
I also found the following explanation regarding the possible cause:
"The email domain of the item owner may not be included in the invitee's collaboration allowlist."
Request for Assistance:
Could this issue have been caused by the permission changes described above?
I would appreciate your assistance in identifying the root cause and providing specific steps to restore my access to the affected folder.
I can provide screenshots of the error messages and additional details if needed.
Thank you for your support.
Add the affected folder detailsClarify who owns the folder