2 Factor Authentication

Hi ​@Homer, welcome to the Box Community! I’d be glad to assist.

The most common reason the 2-Step Verification section is not visible in your Account Settings is that your organization uses Single Sign-On (SSO) in Required Mode. When SSO is required by your company's Box admin, the 2FA setting is hidden from individual Account Settings because multi-factor authentication is managed by your SSO provider, not by Box directly.

To resolve:

1. Check if SSO applies to you:
   If you log into Box using your company's login page (rather than directly at box.com with a Box-specific password), you're likely using SSO.
    
2. Contact your IT/Box Admin:
   Since MFA is controlled by your SSO provider in this case, reach out to your internal IT team or Box Admin. They can:
   • Confirm whether SSO Required is enabled for your account
   • Help you set up MFA through your organization's SSO provider
   • If needed, exempt you from MFA requirements temporarily
      
3. If you're on a Personal, Starter, or Business plan (no corporate admin):
   Reach out directly to Box Product Support by submitting a ticket for assistance. If you’re unable to open a case, access the ticket form here.
    
4. If SSO is NOT required for your account (you log in with a Box username/password directly):
   1. Click your account icon (top-right corner of Box)
   2. Select Account Settings
   3. Go to the Account tab
   4. Scroll to the 2-Step Verification section and click Set Up
   5. Choose your preferred method: Authenticator App, Security Key, SMS, or Email

For full details, see Multi-Factor Authentication Set Up for Your Account. Thank you!