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Question

Unable to Update Box

  • June 4, 2026
  • 1 reply
  • 9 views
M

Box says an update is available but every time I attempt to update it says it failed. I have sent logs 15 times and there is no longer an option to open a support case. I am on a Windows 11. This needs fixed or I and thousands of others will move to another service.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • June 5, 2026

    Hi ​@missaw3, 

    Welcome to Box Community, and we’ll assist in updating your Box Drive!

     

    To fully update your Box Drive application, please uninstall your Box Drive: 

    IMPORTANT
    Any content in your Box Drive desktop location that has not yet successfully been uploaded to Box is deleted from your machine during the uninstall process. Be certain all of your content is uploaded to Box before proceeding. 

    1. Quit Box Drive
    2. Uninstall the application in the Control Panel.

    Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
    To view hidden files and folders in Windows:

    1. In the Windows taskbar, open File Explorer.
    2. At the top of the File Explorer window, click View.
    3. In the View menubar, click Options and select Change folder and search options.
    4. At the top of tthe Folder Options window, click the View tab.
    5. In Advanced settings, check Show hidden files, folders, and drives.
    6. At the bottom of the window, click OK.

    To remove all traces of the Box Drive application from your machine:

    1. Go to C:\ProgramData\Box and delete the Box subfolder.
    2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
    3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
    4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
    5. Go to C:\Program Files\Box and delete the Box subfolder.
    6. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

     

    Once you’ve completed these steps. Please reinstall Box Drive’s latest version here! 

     

    Hope it helps! If you have additional questions feel free to reply in this thread. 

     

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