Support Forum

Good morning, one file cannot be uploaded. It's too big.It is shown again and again in the folder "Problematische Elemente". How can I delete the file?  Thanks GO

hi My disc shows full even though it is not full

I need to add a user that is with another enterprise.

Hi, I was sent some files, but when I use the link it says it's unavailable to me..?

Looks like my account reached full capacity,But when I delete items (and delete from trash) it still shows like I didn't delete anything, and I still don't have storage.Please help!Thanks.

I notice many of our folders have the wrong file count, a quick search seems to indicate its a widespread issue thats been going on for years. Whats the deal? I hear there's a script, but who want to reach out to support every week

Hello, my storage currently shows that 85% is being used, but after deleting multiple files and folders, the number has not changed. Can the script be run to fix this? Thank you.

Our company changed our domain name, could we get some assistance in changing the name? The domain name has been changed not we having 2 of them.

Help cannot get cerifyd

Hi, I have had now two instances recently, where the signature process did not complete, when all signatures where collected. I.e. I can see the docuement with all signatures in the "my sign requests" folder, but it does not move to "My signed documents folder" like it normally does, and I don't get the e-mail that notifies signature process has been completed. What could be wrong? thanks for your kind reply!

When trying to 'Open With' a docx document the Microsoft Word selection is grayed out. Used to work for me but not any longer. Please help.

not getting confirmation mail for [information redacted]

Hello, My Box account show that I have used 14.3GB of 50. But my files on Box are about 1-2GB. Why is that?

This is the thing: I have a different account with you which I use for other files right.  Ok. By accident I clicked on 'forgot password' right. But the email that the  server sends never gets to  [personal information–redacted] Because of this, I can't access the BOX account associated to that email and  I have some content I need because I trust you so much, that I don't keep many files in the computers at work, so that I can work comfortably whether I am at work or at home.   If possible, send the new password to [personal information–redacted] Thanks for your help. I haven't gotten through with other support means. 

I don't have a "Move" button. Dragging and dropping does not work because where I want to drop it is not available. So how do I move a folder?

  Hello! I need assistance gaining access to my original Box account. It's asking me to choose a new password, however I no longer have access to the old college email address attached to that account. Can someone please assist?   Thank you!

Hi, I am having the issue with saving the downloaded files to the local box drive directly using the 'Save As' option offline. Receiving the error .........

This is the thing: I have a different account with you which I use for other files right.  Ok. By accident I clicked on 'forgot password' right. But the email that the  server sends never gets to [personal information–redacted] Because of this, I can't access the BOX account associated to that email and  I have some content I need because I trust you so much, that I don't keep many files in the computers at work, so that I can work comfortably whether I am at work or at home.   If possible, send the new password to  [personal information–redacted] Thanks for your help. I haven't gotten through with other support means. 

Folders still not synching with collaboraters.  So fricking annoying.  Court and not receiving all files? Seriously?

hi My disc shows full even though it is not full

My account has 2FA enabled, but my number has  changed and I can no longer log in. Please help ASAP! Thanks.

Can you help me move my existing user account to a new business account? I have started a new company, but would like to take the documents with me. I have permission for this from our old company, which is still running their own business. Could you please let me know how to proceed on this? 

hello, not sure why or what has caused this.  We have 7 paid user accounts and for some reason, we are all unable to upload and our website is now down due to the fact that the share link is not working.     Could someone, please help us understand what is happening?  

On the first login, BOX Drive crashes after accessing the SSO page.From the second time, it says something went wrong and needs to exit.How to fix this issues?Drive Version: Can't see but latest installer downloaded on Nov 24 2023.Windows 10

BOX内の時刻同期をどのように実施しているのかをご教授ください。 （publicのNTPサーバを使用しているのか、独自NTPサーバを使用しているのかどうか）