Skip to main content
Question

Storage shows it's full, but it isn't

  • May 23, 2025
  • 1 reply
  • 72 views
Forum|alt.badge.img

Looks like my account reached full capacity,
But when I delete items (and delete from trash) it still shows like I didn't delete anything, and I still don't have storage.

Please help!

Thanks.

    1 reply

    Forum|alt.badge.img

    Hi there,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 

    Terms of ServiceAccessibility statement