This is the thing: I have a different account with you which I use for other files right. 

Ok. By accident I clicked on 'forgot password' right. But the email that the 

server sends never gets to [personal information–redacted]

Because of this, I can't access the BOX account associated to that email and 

I have some content I need because I trust you so much, that I don't keep

many files in the computers at work, so that I can work comfortably whether

I am at work or at home.   If possible, send the new password to  [personal information–redacted]

Thanks for your help. I haven't gotten through with other support means.