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Hello, I am not able to access any of my Box folders today. Messages I'm getting are below. Please advise as I am not able to work during the time these files are down. Thank you.


Office Online failed to load.


The Office Online Server is currently not responding.


 


Oops! We can't seem to find the page you're looking for.


 


 


This shared file or folder link has been removed or is unavailable to you.


Think it's a mistake? No worries: Just email the owner or get in touch with Box support. We're here to help.


 


 


 

Hi Yasmina, 


Welcome to Box Community and glad to assist!


Let me create a new case and a member of our team will be in touch, please keep an eye out.


Thanks for posting!

Hi there, I am receiving this same error message through Box@IBM. I have never had an issue with the file, nor does anyone else on my team, but a couple of months ago I began receiving the "The Office Online Server...." message. I tried to begin support through Box but IBM directs us to use internal support but IBM IT does not support Box support tickets so I am running in circles unable to access my file. What was the solution for this?


I have uninstalled and reinstalled Box, tried to open the file on different browsers and in the Box app, updated my laptop, checked my firewalls, signed into Office online with no problem, and I am still receiving the same error message.

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