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2FA Problems Login

  • May 23, 2025
  • 1 reply
  • 18 views

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I have changed my phone. The Authenticator app did not transfer accounts over. What is the recovery process for this common failure. How do I then access my account?

1 reply

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Hi Kevin, 

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!