I have changed my phone. The Authenticator app did not transfer accounts over. What is the recovery process for this common failure. How do I then access my account?
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Hi Kevin,
Welcome to Box Community and glad to assist!
Let me create a new case and a member of our team will be in touch, please keep an eye out.
Thanks for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.