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Question

Promote Editor to Admin

  • May 23, 2025
  • 6 replies
  • 10 views
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Hello, I need to promote a user from editor to owner of an account - the original owner currently cannot accomplish this task. 

    6 replies

    C
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    The only owner who was the original owner, is not in a position to make this change. We're currently blocked in how we manage our Box instance. Appreciate all support, thank you. 

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    Hi Benjamin, 

    Welcome to Box Community and glad to help!

    Can you clarify this, are you referring to changing the folder ownership or is this about your current Box Admin in your Business/Enterprise account? 

    We'd love to further assist! 

    C
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    Hi Rona, thank you for getting back to us. This is about the folder ownership. 

    C
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    Hi, could a ticket be opened on this to continue communication? 

    C
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    Please let me know how this should be moved to a support ticket. Thank you!

    C
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    Hi 360497915707 - I'm checking back in to see how we can move this forward. Thank you. 

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