No answer from support about reactivating account

6 days later, still no answer!!!

Hi,

Welcome to the Box Community!

This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

Thank you for posting!

Ok, but how long does it take to fix the problem? It's been over a week and I can't access my vital files!

Again and again no response anywhere.
Otherwise, you claim to be quite caring towards your users.
Is it that hard for someone to answer my simple question?
Will my account be reactivated? And if so, when?
Why can't I at least access my files to download them back to me?
For 10 days now I have not been given a clear answer as to what is happening and why my account was disabled after I download my own files back to me, as per this thread :

https://support.box.com/hc/en-us/articles/360044194313-Understand-How-Box-Measures-Bandwidth-Usage?utm_source=iterable&utm_medium=Email&utm_theme=CloudContentManagement&id=&utm_content=barium-bandwidthstrike1&utm_buid=16020872240

... where it clearly says: "*However, this limit does not apply to:
- Downloads from within an account by the content owner "

Well, even though as the owner I was downloading my own files, you disabled my account!

Your system sees content being downloaded, but apparently doesn't see that it's being downloaded from the account owner's IP address.
This is not fair of you because you are not following your own written rules from the thread I linked above!
And once again I ask, when will someone give me an answer, when will I be able to download my own files from the account that you disabled against your own rules?