Support Forum

Hi there, I have some problems with my account. In the last couple of days, I eliminated all documents in my account because I was out of storage. However, the same error is appearing but now I do not have anything saved in it. Can someone help me? Thanks, Mariana

Ihave used 4 GB of my storage and it gives me that I used 9 GB Please help me

Tested all other folders and can see the number of files in each folder.  When I select the folder, I can Upload a new file but no other options.  I have tested and can upload a file and see the file in the folder. However, none of the other files are visible.  

同じ症状で困っている人がいるかもしれないので。   1.Box Driveを再インストールし、ログインせずに閉じる。 2.レジストリ　Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box に値を設定　無ければ作成　DWORD(32）UseProtectiveFSFilter　値は0 3.サンドボックスの再起動。

I am the owner of a collaboration folder https://pomerleau.app.box.com/folder/158588627140How do we recover 6 missing folders under the root?I and 12 collaborators went to to box.com> trash/bin and followed "how to restore deleted content here: Managing Trash " but did not find anythingCan you help?

My Box Desktop disappears, it states that there is an issue with updating or something. I can reinstall and it appears back but then disappears in a few days. Prompts to restart, when done, same issues. Then prompts to send logs then just exits from Box without any change, this is repeating.

Hi, we've been having trouble with our Box widget running in Salesforce, and we're getting the following error codes within Salesforce. Can anyone help diagnose the problem?  "Unknown field: box.BoxObject.CollaborationResponse.is_access_only Error is in expression '{!accessTokenRequest}' in component <apex:page> in page box:boxsection: (System Code) An unexpected error has occurred. Your solution provider has been notified. (System)"

I guess I've been OTL for a bit too long... logged in and cant find any of my files. Please help!!! 

User ID [information redacted] has been able to login to Box in the past using 2 factor MFA.  He can enter his user ID and password but MFA is no longer working for him.

  I would like to recover data in the Recycle Bin that I accidentally and completely deleted. Could you help me?. The only data I want to restore are items deleted from my account.   I try to restore the  folder which was deleted but it could not.  I receive the inform that "The folder tree is still being deleted. Restore will be available once the delete operation is complete. Please try again later."   Is it possible for me to restore this folder.   Best regard.    

I've been invited to access a folder, but it doesn't show up for me. What should I do?

Hi there, I have troubles to upgrade my account from Canada, getting message "We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance." I need to upload some video materials, so my current limit is not sufficient... Thanks. BR. Jiri

Hello. Box is reporting warnings and errors in the console when I use the "download" link exposed after I click the "..." in a file's row when browsing a folder. The error is a 403 (Forbidden) error. I'm pretty sure this isn't what used to happen. I have my cache disabled, and my browser was restarted today. The warnings and errors in the console make it sound like Javascript is not matched with the resources the browser is fetching from CDN. Here are the console contents. The 403 error appears when I click “download” after clicking the file’s row’s ellipsis. vendors~observability.5ad568aac3.js:1 rumAccessToken will be required in the future … runtime.013a6bc02d.js:1 Initialization of sharing external failed: Error: No remote path is available for the remote name box_docgen_client! … ** As a workaround, I am able to download if I click on the row for the file, then Box shows me the page for the file, and I can successfully download the file via the “download” button at the top right.

Hello Team, We have an individual account with Box. a new user tries to create account and he is getting a message that the confirmation email has been sent to his email address; however, he does not receive that confirmation email. He checked his Junk folder, suppression list everything and it's not there either.  when recreate account then get message " Email is already taken" . Please let me know what information you need to be able to look into the issue for me.  Thanks

No confirmation email received after the added the user into the new box account. Did try reset password, no email too. Previously this user email was from another box account, after deleted the box account and added into another box account, the account given issue. 

PLEASE give us an option to COMPLETELY DISABLE the recent files tab and data.

I am trying to setup a user within our company. I am getting the error “ Email already used in a Box account but not associated with an enterprise”. I cannot find a solution to this problem.

I need to download documents and when I select them I don't get an option to download. Do I need a paid account to do this? I checked a guide and it said that the option to download should appear in the top right of the screen but I don't get that option.

I have a user who dragged on a Mac 2 files into the Box folder structure from another location on her Mac. Now I have the following situation: 1. Files are gone from the old location 2. Files are not visible on new location 3. Files are listed in the Box sync queue when opening the Transfer list on Box sync: indicator shows they are partially uploaded. Progress is 75% done. 4. The upload fails for the reason that the files are both ~ 7GB large and our plan does allow only 4 GB files. 5. Situation has not changed in ~ 2 weeks clogging up network traffic. 6. The files are no online either. How do I delete these files from the queue?  

I have accidentally uploaded several documents to a file on box that I didn't mean to.  I've tried to check them and put them in trash but cannot get it to work.  Help and thank you!

Hi,   I have a few folders in my Box that: 1) I want to keep accessing from Web, but 2) I don't want it to show up in my local Mac finder, while my Box drive for Mac is installed   How can I achieve this?

How can I eliminate the expiration date on every file?

I am a Box Admin of my organization. But unable to transfer box files. 

Storage usage remains at 100% even after deleting files inside.

Just updated to Business plan and all files are missing?