User ID [information redacted]
has been able to login to Box in the past using 2 factor MFA. He can enter his user ID and password but MFA is no longer working for him.
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Hi Steve,
Welcome to Box Community and glad to help!
Since this is a log in issue, please have the affected user to submit a ticket here.
Thanks for posting!
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.