Support Forum

I have tried adding a managed user multiple times manually and through a csv and the only error I get is "No changes were made". I have seen similar issues posted but no solutions.

Hi, I am missing a document "https://ibm.ent.box.com/s/m86zfq2rdl7d29lwob246k99brenh1ro" Called AWS Demand plan 2024. I can click on it but then it says it is not available. It is not in my trash.

Hi, My upgrade attempt failed and I am being asked to provide verifcation.  Can you help? Alan

HI, I CANT LOG IN TO MY ACCOUNT: CAN YOU PLEASE HELP ME?

Hi Box, After removing files from my account the free storage space is showing incorrect, please fix. Diana

Hello, I've created an app using Laravel and I'm getting the error {"error":"invalid_grant","error_description":"Grant credentials are invalid"}. I have set the app's Access Level to Enterprise Access + app as per documentation. The code I am using in Laravel is: $response = Http::asForm()->withHeaders([    'content-type' => 'application/x-www-form-urlencoded'])->post('https://api.box.com/oauth2/token', [    'client_id' => '*********************************',    'client_secret' => '*********************',    'grant_type' => 'client_credentials',    'box_subject_type' => 'enterprise',    'box_subject_id' => '****************']); In the dashboard, my enterprise ID is equal to 0, so I think I should use the user ID. Thank you very much for the help.

I had more than three gigabytes of data and they deleted it and now I have 1 megabyte, what happened to my other files?

I do not have a trash icon or even the option to delete a file I uploaded in error. The document has sensitive information I need to immediately delete this file. I have reviewed all of the tools and instructions however delete it not an option that pops up. Please help ASAP. 

Wondering if anyone from Box can help me out here -- I have another account that I set up with a different email address. However, the last time I tried to log in, it put me into a TFA protocol. However, I never set up TFA. So now I'm permanently locked out of an account I used quite a bit. Is there any way to reset it so I only need my password?

Please see this article to check the status of your Box instance:  https://support.box.com/hc/en-us/articles/24153084493715-Box-Status    

I need to uplaod an new XML Data file from Entra(The reply URL didn't carry through in the 1st one).  Will not let me delete the Cert or upload a new XML data file. It appears that I need to delete the existing cert then it will let me upload a new SSO Config data file? Can;t delete the cert though.... ?

I am trying to access the files of Box Drive on Windows through CMD or PowerShell. Is that Possible to copy the folders from Box Drive on windows (which looks like Network Drive)  to another local drive like copy pasting from one drive to another.

Hello,  I am trying to upload the data to box folder for the client via filezilla. It is throwing me an error that 530 authentications failed. I did try resetting the password, but it did not work.  Could you please look into this? Thanks

I deleted the files in the box, but the displayed storage does not decrease.Can you solve this problem please? Thank you.

Hello!   I have been trying to add a user since Friday and it's giving me an error message:   "email already used in a box account but not associated with an enterprise"   The account has since been deleted and we received the notification confirming the deletion of the account to add them appropriately to our account.   Can you please assist?   Thank you!  

I need someone to help me access my box account since there is no way I can get the 6-digit password that the authenticator asks for, which one should I use? how do I configure it?

Hi,    I have a BOX account, but ever since I switch to a new phone I can't seem to log in to my BOX.  I need help resetting the 2FA or existing e-mail please help.

Hello, No one in our organization can login to our account. Would you please look into to this with high priority? Thank you, Pam Wild [information redacted]

Need access to: “CIR 090.10 Approval Matrix” 

Hi Team, I can´t upload files to my BOX Cloud, it seems that we have an incorrect space usage, because i read that this account that i purchased, has ilimit space. I´m wrong? Best Regards

I received an inquiry from a customer about not being  to login to the Box system. Specifically, when he enters his email address and password, a screen saying "We've Sent You a Confirmation Email" will be displayed. I can't handle it. Could you please deal with it ? Thank you very much for your support！

What time EST will we have access to our data?

Dear good people from box.com ...It's been a month since my account was wrongfully deactivated by you!Why is absolutely nobody doing anything about my complaint:#2962214I wrote to an email - an automated response saying that I would get a response within 24-48 business hours (it's been a MONTH without a response)!I called the indicated phone number - I explained the case, I received a response to the email, which says how the case from the call merges with the one from the email (almost a MONTH has passed without an answer)!I set up two meetings with a man named Os Knight - for the first meeting, apart from an email to confirm that I would be attending, there was absolutely no other information about the meeting. The date and time of the meeting came and went, without any reply to my letter to him, where and how the meeting would be.I scheduled a second meeting, writing at the very beginning to be given a clear and preliminary answer, where and how this meeting would be. There was an a

I have not been able to upload anything for the last couple of months, says I am out of space. I am nowhere near 100G. I have read about a script that can fix it. Is there anything that can be done?

Hi Team, I am from RealPage, I got an email from hmccoy@box.com stating from support team. Not sure if this is authorized contact. could you please confirm. Thanks Narendar Kudikyala [information redacted]