Support Forum

I have deleted a bunch of files, but the total usage reported by Box is far too high.Best,José

Hi,  I had a box account with an email address as login. This email address doesn't exist anymore and Box.com asks me to change my expired password through sending me a mail to an address that doesn't exist anymore. How can I do to get my files back? Thanks!

Dear Team, I am trying to connect your sales team, however it could not happen. Except it, I have dropped an mail at information redacted from my official id information redacted but not received any revert. I will glad if you reply on that mail.   

I am on Windows 10, using Box Drive v2.37.142 (update was pushed, not my choice). I tried logging into my drive on the website and hitting sync from there, but it is still not updating.

Hello! I have only 28 GB of files on my 50 GB account but either the app or the site Say It Is full. Could you run the script ti fix It? Thank you!

Hello, i made a mistake and I deleted some FOLDERS AND FILES, 4 DAYS A GO,   I also deleted from trash, can i recuperate them???   Thank you, please It's urgent

Dear Customer Support   This is Kyosuke from Baroque Japan Limited based in Japan. I am writing to ask about enterprise admin to authorize My App. How can I check the enterprise admin email address?   I am trying to get an access token with JWT ,but it shows the following error message: "error":"unauthorized_client","error_description":"This app is not authorized by the enterprise admin   I applied to be authenticated by enterprise admin. We were unable to apply to be authenticated. Because we do not have the enterprise admin's email address. How can I check the enterprise admin email address?            

I need an official app download link to download the installer on to my android phone. Somehow the android is messed up and I can't changed my location so it is stopping me from downloading the app. Thank you!

I tried to see BOX canvas, but the below error message appeared and couldn't open the file.

Hello,  Aren't there any reports I can run not as an "admin"? It would be really helpful if I could run reports of for example "What files were uploaded" during a custom date range. 

I just logged out of an account and signed back again with another, should that cause trouble viewing folders? because can't see my folders. only few files

Recover deleted files

When I logged on yesterday I noticed a Box folder that i use everyday is missing. I looked in the Trash but didn't see it.  I believe the Name of it was 01. GT&D. Not sure who the owner is.  https://nike.ent.box.com/s/bxhpway9wk2vcsohs796m80650yef86x

Hi there, It looks like numerous other people have already had this issue and posted in the forum but no solution is given. I created an account today using Google login in order to see some files shared with me. The person sharing the file with me requires a strong password to see the shared files. I have tried to add a password to my account so that I can then create the required strong password, but it is not letting me. How do I fix this? Thanks.

I forget my pattern so i can't get into the application, if anyone knows how to solve this issue then please help me.

Hi, I made my box account by signing in with Google. When I try to set a password, I get an error message saying "There was a problem changing your password". This is a time sensitive problem because not having a password is preventing me from accessing a data set shared by a client. Can someone please assist?   Thank you, Jingjing

Options are not available to delete google docs.

Salesforce is changing its locale format from JDK to ICU in the Spring'24. Does this affect the use of Box for Salesforce?What, if anything, needs to be done to accommodate the change?For example, do I need to upgrade to the latest version, change settings, etc.?

Our corporate partner transferred ownership of a large (multi-TB) set of folders to our company. On my end (as the owner/admin), the root directory lists the correct number of files that should have been transferred. However, the actual number of files inside the folder is a lot less.  Could this mean that something went wrong or could it still be transferring? I'm asking because the root directory does list the correct number of files. Thank you.

Hi, I have two box accounts that were created at the company I work for. I'm looking to consolidate the two accounts into one (ex move my studios account to the corp account). Would anyone be able to asssist with this? I tried linking the two accounts but was unfortunately unsuccessful.

Hi  I am creating JWT token on server side and getting the access_token from Box. GET users is working fine with that token. curl --location 'https://api.box.com/2.0/users' \ --header 'Authorization: Bearer token' But when I try to create a managed user, I am getting the below error. Even I tried to create user from here and I m getting the same error.https://developer.box.com/reference/post-users/ { "type": "error", "status": 400, "code": "invalid_request_parameters", "help_url": "http://developers.box.com/docs/#errors", "message": "Invalid input parameters in request", "request_id": "nz1zokhll68duz1d" }

My account does not display the amount of free space correctly. Please help.I deleted about 1/2 of my account over the last 24 hours and I still show very little free space.

I have questions on the number of seats.  My account states 5 of 10 seats used but I can't add anymore seats? If you can't speak to anyone via phone, then maybe we should start to look else where.  

Hi,  I haven't looked into the folders I have created in a while just to find out that there are some files missing. Some folders are even empty. Not sure what's going on.   Thanks for the support. Chatchai

The sender insisted the link to box is valid.  I kept get this error when clicked on the link "This shared file or folder link has been removed or is unavailable to you".