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Question

Inquiry about the enterprise admin's email address

  • May 23, 2025
  • 1 reply
  • 17 views
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Dear Customer Support

 

This is Kyosuke from Baroque Japan Limited based in Japan.

I am writing to ask about enterprise admin to authorize My App.

How can I check the enterprise admin email address?

 

I am trying to get an access token with JWT ,but it shows the following error message:

teu01HJG5NV3B90PEA1SM3GE3ZPSM.png

"error":"unauthorized_client","error_description":"This app is not authorized by the enterprise admin

 

I applied to be authenticated by enterprise admin.

hqu01HJG5QFN0T6CQCP14QGJVX7BS.png

We were unable to apply to be authenticated.

Because we do not have the enterprise admin's email address.

How can I check the enterprise admin email address?

 

 

 

 

 

 

    1 reply

    C
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    Hi Kyosuke,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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