We can't preview this type file in your web browser. To view this content please download and open it on your device. How can I deal with the error message

I tried to see BOX canvas, but the below error message appeared and couldn't open the file.

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Hi Reo,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!

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