Hi, I have the same issue. This repeats now over years again and again.

Why is the usage count not accurate in the first place?

Anyway first a great 2024! Would be kind if somebody could reset my counter too - thank you!

Hi José and Stephan,

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!