Support Forum

The total capacity display is 9.8GB, but if you add up the capacity of each folder, it is only 35MB.

I´m trying to clean all files on my box, but always appears 2 gb in used, any idea?  Regards

How to find System Generated Events in Box. I have generated many events like Admin and Non - Admin Events through API calls but not able to generate System events. Could you please help me?

Fishy Emails are triggering 100s to our inbox from >; Box <noreply@box.com>; SF-Newsletter-Master-Group-- Please take action immediatly or log ticket to resolve this issue.

After I deleted my files, my storage hadn't change. Please reset my storage. Thank you.

We currently have 10 licenses in use.I would like to add one more license.Please tell me the procedure.I would like to purchase by email as I am unable to communicate.

Im the current admin - need to transfer to new admin - go all the way through the steps and once i log in from the verify email  - it says i don't have the authority to do that... please advise

I would like to manage box.com as a shared cloud in my company.After checking this, it appears that the 'Bussiness' pricing system is suitable for the 'requirements' below.  * Has 'Power User and Security Reporting' feature. [Requirements]  - The administrator assigns IDs to 3 users and manages them.  - The administrator can check the upload/download file log of each user. So, I have a few questions for you, so please answer them. 1. Can the administrator check the uploaded/downloaded files of each user?2. As a review for introduction, is there a way to use this plan service for free? If possible, please let us know the allocation period. If this is not possible, please provide information or explanation to confirm the content of question 1.

I have a Box business trial Uploading data to it using rclone, I started getting 2024/01/10 10:48:16 ERROR : FileName: Failed to copy: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached Is this because it's a trial account?  If I can't pre-load my extant data, I can't verify it works to go beyond the trial period.

Looks like I need help from Box Support team to make changes to config.  Can I get a ticket opened up for assistance?

I emptied almost all of my files however the storage indicated that I used 41.5 g out of 50 g.  Can you please help me fix this problem so that I can upload my files again.

a previous employee shared a box link and it has expired and i need to gain access to the content

Hello My company was acquired and I now need to update the email address on my individual account, I have tried to do it to no avail.  Xan you please advise how I update and email address for an individual account? so i have access to previously shared content at my old email address? Thank you.

i created a new user and the user didn't get the confirmation email.  I checked junk/spam and the email never came in.  The user did a password reset and that email never came either.  please advise.

Just as it states. Need a credit and charge another card for annual renewal.

One of our users is unable to access Box web. She was receiving an error message "ERR_QUIC_PROTOCOL_ERROR". I suggested she try another browser and then she gained access to login page but was prompted to reset password. She said she did this and still cannot gain access to site. I checked and her access is still showing as Active. Her Box Drive is also unreachable. She can see the folders but gets an error message when she tries to open anything. She is a part-time employee so hasn't accessed the site for approx. 1-month.

Hello- I am wanting to prevent users from opening a file using the desktop version. I only want users to be able to use the web app. How would I do this? 

Hello, our box admin is not longer with the company and I need to make myself (CEO) the admin and delete the original admin. Another person who also left the company also should be deleted as a user, but I'd like to know what the best way is to transfer ownership of folders or files from this user to another before deleting the user. Thank you! Joe

According to feature matrix  at https://www.box.com/pricing, SSO is available on Business plan.   However i have now signed up and i am prompted to upgrade when trying to view SSO settings.

I have a new HP laptop and have downloaded the Box apps. I can download a word document, edit and save back to Box. For a New document, I cannot save thru Word. My steps are: Save As Add a place -> Box Log in to grant access to Box with email and PW Get the Disabled by Administrator.  See screenshot. I am logged in as the Administrator.  How can I fix this?  Thanks    

I have a parent folder that has a lot of sub-folders underneath it.  Is there a way for me to see a searchable master list of all files inside all of the sub-folders without having to open each and every one? 

Hi, I can't get access to my account anymore because I changed my phone number and can't get through 2FA. Could you please help with that? Thank you.

Hello! I'm currently on a free 14-day trial of the enterprise plan. I noticed that in the settings there is only 1TB of available space and it is not unlimited as in the description of the enterprise plan. Can we fix this?

I have deleted files but still it says that I am full of storage

Please run the script on my account please.