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Question

User unable to see certain folders

  • May 23, 2025
  • 1 reply
  • 66 views
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Hello Box!

I'm reaching out because we are having an issue with a user not being able to see two specific folders that the user has 'Editor' access to. The folders are not appearing on the users box homepage. The user also cannot access the folders by visiting a direct link.

Any assistance in resolving would be much appreciated.

Thanks!

    1 reply

    Forum|alt.badge.img

    Hi David,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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