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Question

Can't Add Users: Error Messgae Indicates Accounts Exist

  • May 23, 2025
  • 2 replies
  • 23 views

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I'm having trouble adding users. The platform sates "Email already used in a Box account but not associated with an enterprise," but the users I am adding do not have existing Box accounts.

2 replies

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Hi Aaron, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions. 

We'd love to further assist! 


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Thank you. Yes, we have resolved the issue.