Skip to main content
Question

Cannot change email

  • May 23, 2025
  • 1 reply
  • 8 views

Forum|alt.badge.img

We keep getting an error message when trying to change our email address. It keeps saying the person is already a user.  How do we do this?

1 reply

Forum|alt.badge.img

Hi Camille,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!