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Question

send request button is grey

  • May 23, 2025
  • 1 reply
  • 16 views

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I am unable to complete a signature request.  After configuring my document, I am unable to send it because the Send box is greyed out, as though there is something undone or incomplete.  But I cannot determine what is missing that is preventing the SEND button from activating. 

1 reply

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Hi Nathaly,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!