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Question

Storage Usage In My Account Is Incorrect

  • May 23, 2025
  • 1 reply
  • 9 views
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Storage Usage in my account Is incorrect. 

The storage usage is stating 33.7 GB of 50.0 GB used, but the box drive is empty.

Can you assisst to resolve this error.

Regards,

    1 reply

    C
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    Hi there,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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