My box folder does not sync new files and I get a message that my quota is exceeded. In my account, it says that I've used all my box space (50gb). However my synced box folder is only 32gb. How can I fix this?
Thank you!
My box folder does not sync new files and I get a message that my quota is exceeded. In my account, it says that I've used all my box space (50gb). However my synced box folder is only 32gb. How can I fix this?
Thank you!
Hi,
Welcome to Box Community!
The data storage in your account has been cleared up and it should now display the correct storage space.
Thank you for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.