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Question

Unable to use the @mention function in open documents

  • May 23, 2025
  • 2 replies
  • 12 views

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When I enter the @ symbol in an open document, users do not populate. I am able to use the function in comments in the Activity window when viewing documents that are not open, but when I open the document, the @mention function no longer works. Can someone help me resolve this issue?

2 replies

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Also, people are not able to @mention me, either. 


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Hi Melissa, 

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!